> Markdown version of [/jobs/ext/2594194-ios-mobile-device-support](https://www.wearedevelopers.com/jobs/ext/2594194-ios-mobile-device-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IOS/Mobile Device Support - **Company:** TEKSYSTEMS INC. - **Location:** Madison, WI, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $64,480.0 - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Apple IOS, Apple Mac Systems, User Authentication, Microsoft Outlook, Mobile Application Software, Microsoft Office, Microsoft PowerPoint, Airwatch, Azure Active Directory, Software Deployment, Mobile Os, Office365, Workspace ONE - **Published:** August 7, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17867471?backUrl=%2Fcareer%2F17867471%2FIos-Mobile-Device-Support-Wisconsin-Madison ## About the Role * 2+ years of experience supporting and deploying Apple devices, including iPhones and iPads. * 2+ years of experience administering or supporting Mobile Device Management (MDM) platforms such as Workspace ONE (AirWatch). * 2+ years of experience in a customer-facing IT support role. * 3-5 years of experience supporting Microsoft Office and Microsoft 365 applications. * Experience troubleshooting mobile operating systems, applications, device configurations, and hardware issues. * Strong understanding of mobile device enrollment, configuration, compliance, and security practices. * Excellent troubleshooting, analytical, and problem-solving skills. * Strong verbal and written communication skills. Preferred Qualifications * Experience supporting macOS devices and Apple ecosystem technologies. * Familiarity with Azure Active Directory, Microsoft Entra ID, and Microsoft 365 administration. * Experience with enterprise mobility management, endpoint management, and device compliance policies. * Previous experience supporting large-scale mobile device deployments and refresh initiatives. * Experience working in a corporate IT support environment. Desired Skills * Apple iPhone and iPad Support * iOS Administration * Workspace ONE (AirWatch) * Mobile Device Management (MDM) * Mobile Application Support * Microsoft Office 365 * Device Enrollment and Provisioning * Asset Management * Endpoint Security * Customer Service and End-User Support Soft Skills * Strong customer-first mindset with excellent interpersonal skills. * Ability to communicate technical concepts to non-technical users. * Highly organized with strong attention to detail. * Ability to work independently and manage multiple priorities. * Positive attitude and proactive approach to problem-solving in a fast-paced environment. ## Description Position Overview We are seeking a customer-focused *Mobile Device Specialist* to support and manage the organization's mobile technology environment. This role will be responsible for the deployment, configuration, maintenance, and troubleshooting of Apple devices, mobile applications, and Mobile Device Management (MDM) platforms. The ideal candidate will have experience supporting enterprise mobile environments, strong customer service skills, and hands-on expertise with Apple iOS devices and Workspace ONE (AirWatch). Key Responsibilities * Provide onsite and remote support for mobile devices, including iPhones, iPads, and other enterprise-managed devices. * Configure, deploy, maintain, and troubleshoot Apple hardware and iOS operating systems. * Administer Mobile Device Management (MDM) platforms, including Workspace ONE (AirWatch), to enroll, secure, monitor, and manage mobile endpoints. * Perform device provisioning, enrollment, software deployments, OS upgrades, and device replacements. * Support Microsoft Office and Microsoft 365 mobile applications, including Outlook, Teams, Word, Excel, and PowerPoint. * Troubleshoot device connectivity, mobile applications, authentication issues, and synchronization problems. * Manage the full mobile device lifecycle, including procurement, deployment, refreshes, returns, and asset tracking. * Create and maintain documentation related to mobile device processes, configurations, and support procedures. * Respond to support requests and resolve incidents while maintaining a high level of customer satisfaction. * Collaborate with security, infrastructure, and support teams to ensure compliance with mobile device policies and standards. * Educate end users on mobile device usage, security best practices, and supported mobile applications. ## Related Videos - [Hacking iOS and Developing for Airbnb with Nicolas Haunold, Software Engineer at Airbnb](https://www.wearedevelopers.com/videos/100361-hacking-ios-and-developing-for-airbnb-with-nicolas-haunold-software-engineer-at-airbnb) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Discover .NET MAUI](https://www.wearedevelopers.com/videos/700-discover-net-maui) - [Edge AI on iOS: Beyond the Cloud, Designing the Next Generation of Intelligent On-Device Apps](https://www.wearedevelopers.com/videos/100225-edge-ai-on-ios-beyond-the-cloud-designing-the-next-generation-of-intelligent-on-device-apps) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [WeAreDevelopers LIVE - Web Typography; CSS Layout features; Staying curious in an AI world and more](https://www.wearedevelopers.com/videos/1334-wearedevelopers-live-web-typography-css-layout-features-staying-curious-in-an-ai-world-and-more) ## Related Articles - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Cross Platform Mobile Development Frameworks to Use in 2025](https://www.wearedevelopers.com/magazine/404-cross-platform-mobile-development-frameworks-to-use-in-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Choosing the Right Tools for App Developers](https://www.wearedevelopers.com/magazine/391-a-guide-to-choosing-the-right-tools-for-app-developers)