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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician II - **Company:** Atlanta Union Mission Corporation - **Location:** Atlanta, GA, United States - **Experience:** Experienced - **Salary:** $50,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, System Configuration, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Networking, Azure Active Directory, Salesforce.Com, Wi-Fi Technology, Enterprise Software Applications, Connectivity Problems, Information Technology, User Accounts - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=dd05f7e659d486bb ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, * Associates degree in IT, Computer Science, or equivalent experience/certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop). * 2+ years of IT support or systems administration experience. * Strong familiarity with Microsoft 365, Azure AD, Windows networking. * Experience with RMM tools and helpdesk platforms. * Strong customer service skills with the ability to communicate technical concepts clearly. * Commitment to Atlanta Mission's faith-based values and mission to transform the lives of those suffering from homelessness, poverty and addiction. Physical Requirements: * Must have the ability to remain in a stationary position (standing, walking and sitting) * Must be able to communicate accurate information * Must be able to occasionally lift and/or carry up to 10lbs, * Occasionally exposed to outdoor weather conditions during events * Moderate noise as in a business office environment * Lower exposure to communicable disease as described by OSHA ## Description The IT Helpdesk Technician at Atlanta Mission provides advanced support and serves as the escalation point for Tier 1 issues. This role assists with system administration, network troubleshooting, and helping maintain secure, up-to-date systems., * Serve as the escalation point for Helpdesk Level 1, resolving advanced software, application, connectivity, and system configuration issues. * Perform in-depth diagnostics and troubleshooting of hardware, software, and peripheral devices. * Support and troubleshoot server, Wi-Fi, VPN, and network connectivity issues in collaboration with the Network Administrator. * Manage user accounts, permissions, and access in Active Directory, Microsoft 365, and other enterprise systems. * Support ERP, Salesforce, and other mission-critical applications. * Manage endpoint imaging, deployment, patching, and security updates. * Assist with the deployment of software updates, new equipment, and infrastructure improvements. * Monitor RMM alerts and system dashboards, taking proactive corrective action as needed. * Document issue resolutions, procedures, and best practices; maintain internal IT knowledge resources. * Train and mentor Helpdesk Level 1 staff and contribute to process and service improvements. * Participate in occasional after-hours support and on-call rotation as required You will uphold the following Christ-centered values: * Humbly Serve: You strive to live, Love and Lead like Jesus * Faithfully Steward: You honor and wisely use the time, talent and treasures that God has provided * Courageously Innovate: You are driven towards excellence, you continuously learn, adapt and improve * Joyfully celebrate: You intentionally appreciate and recognize all that God is doing in and through all the stakeholders of Atlanta Mission. * Strength in Unity: You embrace God's desire for oneness and kingdom-focused unity. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Coffee with Developers - Babette Wagner](https://www.wearedevelopers.com/videos/1223-coffee-with-developers-babette-wagner) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)