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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Level 2 IT Support Engineer - **Company:** Burnett Specialists - **Location:** Houston, TX, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Backup Devices, Business Software, Cloud Computing, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Monitoring of Systems, Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Network Troubleshooting, Windows Servers, Network Connections, Azure Active Directory, Microsoft SharePoint, Wireless Access Point, Firewalls (Computer Science), Microsoft InTune, Deployment Automation, Laptops, User Accounts - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=79d5665cf5acb3ad ## About the Role Do you have experience in Task prioritization?, * 2+ years of hands-on IT support experience * Experience in Level 2 support or advanced desktop support environments * Strong knowledge of Microsoft 365 and Windows operating systems * Experience with Active Directory and/or Entra ID (Azure AD) * Troubleshooting experience with desktops, email, VPNs, printers, and network connectivity * Strong customer service, communication, and documentation skills * Ability to prioritize and manage multiple tasks in a fast-paced environment * Reliable, proactive, and solution-oriented mindset Preferred Skills * Experience with Intune, AutoPilot, MFA, and endpoint management tools * Familiarity with networking equipment, wireless access points, VPNs, and firewalls * Exposure to endpoint security, backup, and recovery solutions * Experience using remote monitoring and ticketing systems * Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications Technical Environment * Microsoft 365 / Exchange Online * Entra ID / Azure AD / Active Directory * Windows 10/11 and Windows Server * Intune and endpoint management * DNS, DHCP, VPN, and networking * Endpoint security and backup solutions * Remote support and ticketing platforms ## Description We are seeking a Level 2 IT Support Engineer to join a growing IT team supporting a variety of business environments. This role is ideal for a hands-on technical professional who enjoys troubleshooting, solving complex issues, and providing exceptional user support. The ideal candidate is dependable, customer-focused, organized, and comfortable working in a fast-paced environment while managing multiple priorities. Responsibilities * Provide Level 2 technical support across desktop, server, cloud, and endpoint environments * Troubleshoot Windows PCs, laptops, printers, mobile devices, and business applications * Support Microsoft 365 including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID/Azure AD * Manage user accounts, permissions, MFA, onboarding/offboarding, and password resets * Diagnose and resolve networking issues including DNS, DHCP, VPN, wireless connectivity, and firewalls * Resolve support tickets independently and escalate issues when necessary * Document technical issues, resolutions, procedures, and support activities * Assist with endpoint security, patching, backups, and system monitoring * Collaborate with senior engineers and project teams on escalated issues and improvements * Identify recurring issues and recommend process or technical improvements ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Hate organising your photos? 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