> Markdown version of [/jobs/ext/2594603-network-access-center-specialist-i](https://www.wearedevelopers.com/jobs/ext/2594603-network-access-center-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Access Center Specialist I - **Company:** AdventHealth - **Location:** Tampa, FL, United States - **Experience:** Starter - **Salary:** $35,589.0 - $56,950.0 - **Contract:** Permanent contract - **Skills:** Access Network, Computer Literacy, Microsoft Office, Electronic Medical Records - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5f47a14b59116881 ## About the Role * Ability to articulate the mission of AH and the CxC [Required] * Strong attention to detail and ability to take initiative to resolve inquiries and issues [Required] * Demonstrated personal commitment to promoting and providing excelled customer service [Required] * Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues [Required] * Exhibits desire to continuously learn, improve service delivery, and work in a team environment [Required] * Ability to listen and document notes simultaneously [Required] * Ability to read, analyze, and interpret verbal and written instruction [Required] * Maintains high energy and positive attitude [Required] * Ability to remain calm under pressure [Required] * Adapts quickly to change and balances multiple priorities in a fast-paced environment with changing priorities [Required] * Ability to effectively present information and respond to questions from consumers, peers and management [Required] * Ability to define problems, collect data, establish facts and draw valid conclusions [Required] * Demonstrate organizational, time management and priority setting skills [Required] * Seeks to build trust, respect and credibility with all partners through full, honest, consistent, and coordinated communication [Required] * Demonstrates regular, consistent and punctual attendance [Required] * Effective communicator in English, both orally and in writing [Required] * Computer Proficiency: Microsoft Office Suite programs and basic keyboard typing skills [Required] * Technological aptitude to master multiple programs and technologies, including CRM, telephony, electronic health records, and other potential systems [Required] * Bilingual in Spanish [Preferred] * Medical terminology knowledge [Preferred] Education: * High School Grad or Equiv [Required] * Associate [Preferred], * 1+ year prior experience in a call center or customer service environment [Required], * Certified Medical Interpreter (CMI) [Preferred] ## Description * Resolves consumer inquiries accurately and promptly. * Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations. * Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts. * Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement. * Maintains current and thorough knowledge of all educational materials necessary to perform department services. * Researches issues thoroughly and takes appropriate action to promptly resolve them. * Documents all interactions thoroughly and updates consumer records consistently in the relevant technology systems. * Achieves individual key department performance objectives, such as quality assurance and productivity. * Performs other duties as assigned. ## Related Videos - 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