> Markdown version of [/jobs/ext/259461-technical-support-representative-power-systems-relaying](https://www.wearedevelopers.com/jobs/ext/259461-technical-support-representative-power-systems-relaying). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Representative - Power Systems Relaying

- **Company:** Schweitzer Engineering Laboratories
- **Location:** Boise, ID, United States
- **Salary:** $61,880.0 - $89,440.0
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Electronic Mailing, Software Product Management
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f5cc5c83e3735de0

## About the Role

Do you have experience in Writing skills?, Do you have a Associate's degree?, * You have an associate degree or equivalent experience.

 * You have basic knowledge of SEL products, SEL's website, and How-To instructions
 * You have excellent customer service commitment
 * You have a strong ability to listen to customers to understand the problem, solve issues, or route as necessary.
 * You have strong writing, documentation, and speaking skills
 * You can learn new skills and are a self-starter
 * You are technically curious and enjoy problem-solving
 * You can travel occasionally for training purpose

## Description

The devices we make at SEL are embedded in the power grid. They prevent blackouts. They make outages safer and shorter in duration; they add cybersecurity, automation, and communication. They use cutting-edge technologies and operate at speeds that push other pieces of the grid to go faster. As a Technical Support Representative in Sales & Customer Service, you'll provide world class customer service directly to our customers by providing technical support, engaging in customer trainings, and providing solutions and services that help our customers protect and control critical electrical infrastructure and power systems worldwide.

As a Technical Support Representative, a typical day might include the following:

 * Diagnosing technical SEL product software and hardware issues
 * Guide customers through steps to resolve issues of basic complexity. Understand when to elevate issues to Application Engineers.
 * Provide excellent customer service using a wide variety of communication skills, especially phone and email communications.
 * Log calls, problems addressed, and resolutions achieved in customer relationship management tool.
 * Develop basic level understanding of SEL products, instruction manuals, and SEL software.
 * Participate in direct customer training through customer visits, trainings, and annual interactive seminars., * You'll get to expand your knowledge regarding (but not limited to) electrical engineering, and power systems protection.
 * You'll get to collaborate with SEL Application Engineers, Technical Support Representatives, Customer Service Representatives, and Account Representatives across Sales and Customer Service.
 * You'll be in a constant state of learning, problem-solving, and sharing customer success.


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Building the Next Generation of Software](https://www.wearedevelopers.com/videos/100186-building-the-next-generation-of-software)
- [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats)
- [How to add test automation to your project: The good, the bad, and the ugly](https://www.wearedevelopers.com/videos/1668-how-to-add-test-automation-to-your-project-the-good-the-bad-and-the-ugly)
- [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large)
- [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers)

## Related Articles

- [Welcome to Switzerland](https://www.wearedevelopers.com/magazine/4-welcome-to-switzerland)
- [Dev Digest 138 - Are you secure about this?](https://www.wearedevelopers.com/magazine/486-dev-digest-138-are-you-secure-about-this)
- [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)
- [Events like RSAC Get You CISOs. Developers Decide What Actually Gets Deployed.](https://www.wearedevelopers.com/magazine/693-events-like-rsac-get-you-cisos-developers-decide-what-actually-gets-deployed)
- [Swiss Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/323-swiss-business-culture-and-etiquette)
- [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering)