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# Tech-Line Virtual Appliance Technician (Remote), Master Technician

- **Company:** Whirlpool Corporation
- **Location:** Harrisburg, PA, United States (Remote available)
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Data Analysis, Ethernet Physical Layer, Internet Services, Wi-Fi Technology
- **Published:** August 5, 2026
- **Apply:** https://www.nexxt.com/job.asp?id=3343327539&tx=FK5956FFI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* High School Diploma or GED
 * 3+ years of appliance repair experience
 * 2+ years of experience in electrical and mechanical operation to major appliance diagnostics and repairs

Preferred skills and experiences

 * Trade School or Associate Degree in Mechanical, Electrical, or Automotive Engineering
 * Excellent communication (oral and written) and organizational skills
 * A basic understanding of how to leverage numerous and different technologies
 * Customer Service Experience and/or Call Center Operations
 * Knowledge of continuous improvement and/or lean principles

## Description

This role is responsible for providing a differentiated service experience where technical support is provided in the installation, diagnosis, and repair of Whirlpool's family of brands of major appliances. Work is completed through multi-channel interactions including voice, chat, email, and video calls while achieving all quality and interaction objectives. The Senior Specialist, Technician is also responsible for cross-functional communication and collaboration to create the desired customer experience.

Your responsibilities will include

 * Support Consumer Service Analytics as analyst enabling deployment of the Consumer Care Strategy with significant direction from Sr Analyst and Consumer Services Leadership
 * Typing 35 wpm
 * Provide detailed information on new or emerging issues to Quality and Engineering teams
 * Provide technical support using multi-channel interactions in the installation, diagnosis, and repair of Whirlpool's family of brands of major appliances
 * Identify and communicate business and content gaps for continuous improvement efforts
 * Work for extended periods of time at a desk
 * Converse using a headset. A headset will be provided to you.
 * Learn through direct instruction and self-study
 * Handle company confidential information
 * Work a non-traditional work schedule within the hours of operation (8 a.m. - 8 p.m. EST)
 * You can work this job remotely from anywhere in the US
 * Provide an in-home office environment that is ergonomic, comfortable, and in its own space separate from the living space
 * Provide office equipment other than the PC (desk, chair, lighting)
 * Provide a quiet environment during work hours with no distractions
 * Cable or DSL internet service must be available in your area with a 12 mpbs download and 2 mbps upload. Satellite service is not acceptable. WI-FI is not acceptable. A wired ethernet cable connection is required


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