> Markdown version of [/jobs/ext/2595343-plumbing-product-support-specialist](https://www.wearedevelopers.com/jobs/ext/2595343-plumbing-product-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Plumbing Product Support Specialist - **Company:** Watts Water Technologies, Inc - **Location:** Menomonee Falls, WI, United States (Remote available) - **Contract:** Internship / Graduate position - **Skills:** Desktop Computing, Issue Tracking Systems, Microsoft Office, Break Fix - **Published:** August 14, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/87548816/1 ## About the Role * Bachelor's degree in related field and one 1+ years' experience; or equivalent combination of education and experience. * Experience in the plumbing industry is a plus. * Proficiency in Microsoft Office Suite. General Applicable Company Competencies * Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency. * Punctuality and dependability. * Ability to be flexible and adapt to changing work priorities and stressful conditions. * Adherence to company policies, procedures, and standards of processes. * Maintain productive and collaborative relationships with other Watts operating entities and employees. * Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action., * Ability to remain seated at a desk or workstation for extended periods. * Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods. * Ability to physically move around the office, organize or transport files, packages, or other office-related materials. * Ability to read documents, use a computer, and perform data entry tasks. * Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls. * Ability to operate standard office equipment such as computers, printers, phones, and copiers. * Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment. ## Description The Technical Service Representative serves as a critical bridge between customers, service, and product development. This role provides expert technical support while capturing customer insights that drive product improvement, quality, and innovation. You will combine hands-on troubleshooting with analytical problem-solving to resolve issues, improve the customer experience, and influence future product design This position reports to the Customer Service Supervisor. This position is based in Menomonee Falls, WI Primary Job Duties and Responsibilities * Assist customers, reps, engineers and others by identifying the appropriate Bradley product to suit an application. * Troubleshoot product failures by isolating the root cause and taking appropriate measures to resolve the issue in a timely and thorough manner. * Document customer complaints clearly to support accurate issue tracking and resolution. * Process replacement and shortage order inquiries in an expeditious manner. * Complete customer complaint information based on policy for an accurate and comprehensive overview of identified problems for proper root cause identification. * Partner with Customer Service, Engineering, Quality, and Product Management to resolve issues and improve products * Within corporate guidelines and when applicable, negotiates labor rates relative to repairs. * Participate in Product Management Team (PMT) sessions representing the technical service team and report meeting highlights to technical team. * Participates in product audits and new product development efforts. * Review and provide input on technical literature. * Assist with product recalls. * Assist with installs of products as needed. * Promote customer service excellence throughout the organization and continuously evaluate, identify and lead process improvements that positively impact the customer experience * Polished phone etiquette. * Working knowledge of Microsoft Office products required. * Outstanding interpersonal skills with an emphasis on building strong team relationships. * Proactive, creative work style and self-driven work style. * Willingness to travel, as required. ## Related Videos - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) - [Go's Concurrency and Parallelism Inside Containers](https://www.wearedevelopers.com/videos/100058-go-s-concurrency-and-parallelism-inside-containers) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Making Data Warehouses Fast: A Developer’s Story](https://www.wearedevelopers.com/magazine/107-making-data-warehouses-fast-a-developer-s-story) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)