> Markdown version of [/jobs/ext/2595553-center-engineer](https://www.wearedevelopers.com/jobs/ext/2595553-center-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Center Engineer - **Company:** PROPERTY VALUE, INC. - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $88,200.0 - **Contract:** Permanent contract - **Skills:** HTML, JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, VoIP, Computer Telephony Integration, Netsuite, Salesforce.Com, Siebel CRM, Systems Integration, Build Management, Hubspot, Restful APIs, Zendesk, Webhooks, Servicenow - **Published:** August 25, 2026 - **Apply:** https://www.dice.com/job-detail/14bb4f22-f6ad-47ac-86b0-971ba4d384f3 ## About the Role * Education & Experience: BA/BS in a technical discipline or equivalent experience. Minimum of 2 years of experience in a Professional Services Implementation role; Contact Center industry experience is required. * Technical Expertise: Working knowledge of JavaScript, HTML,familiarity with logic based coding, networking; RESTful APIs; WFM; PBX; Dialer; ACD; CTI; VoIP; and IVR/VRU systems. * AI Familiarity: Basic familiarity with AI-enabled contact center capabilities (e.g., conversational IVR, AI-assisted QA, RingSense AI) and willingness to build AI fluency as RingCentral's AI feature set expands. * Problem-Solving Skills: Strong analytical skills, with the ability to identify, analyze, interpret, and resolve both practical and complex problems. * Communication: Excellent verbal and written communication skills, with the ability to develop and maintain productive client relationships. * Work Environment: Ability to operate with minimal guidance in a fast-paced, dynamic environment; comfortable supporting customers across multiple geographies. Some occasional travel may be required (e.g., customer on-site visits) * Desired Qualifications: Strong background in contact center platforms and tools (e.g., NICE, Dialpad, Five9); working knowledge of CRM and Lead Management platforms (Salesforce, HubSpot, Zendesk, ServiceNow, NetSuite, Siebel, Velocify, etc.); active Contact Center certifications. ## Description The Professional Services Contact Center Engineer at RingCentral will drive the implementation of RingCX and RingCentral Contact Center (RCCC) functionality within new Contact Center designs, builds, and training. You will provide quality service to customers by ensuring the full benefits of the proposed solutions - including RingCentral's AI capabilities - are being delivered to them. This role is responsible for all technical aspects of project implementation and project management, executed to RingCentral standards and within agreed timelines., * System Build & Implementation: Manage end-to-end technical implementation of RingCX and RingCentral Contact Center (RCCC) projects, including call flow configuration, IVR/ACD routing, dialer setup, and PBX/CTI integration. * Integrations & APIs: Connect RingCentral solutions to customers' existing systems using REST APIs and webhooks, syncing data with CRM and helpdesk platforms such as Salesforce, HubSpot, Zendesk, ServiceNow, and NetSuite. * AI-Enabled Solutions: Support the deployment of RingCentral's AI capabilities, such as AIRPro, within contact center implementations, helping customers realize the full value of AI-powered features. * Solution Design: Assess solution specifications against customer requirements and recommend designs or changes that optimize value for both the customer and RingCentral. * Project Delivery: Manage multiple concurrent implementations across customers, operating with minimal oversight, and keep timelines on track across requirements gathering, configuration, training, testing, and rollout. * Documentation: Complete customer-facing documentation throughout the implementation process, including meeting presentations, business requirements documents, and sign-off agreements. * Task Execution: Execute tasks and produce deliverables as outlined in the Project Plan and as directed by the Project Manager. * Status Reporting: Support the Project Manager with status reporting and escalation of issues. * Consultation: Provide technical consultation to customers, ensuring they realize the full benefits of their RingCentral solution. * Global Support: Support customers across multiple geographies, coordinating across time zones as needed. ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Your next 10x engineer isn't in your city. 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