> Markdown version of [/jobs/ext/2596038-client-change-management-specialist](https://www.wearedevelopers.com/jobs/ext/2596038-client-change-management-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Client Change Management Specialist - **Company:** Alpha Inc. - **Location:** Quincy, MA, United States - **Experience:** Expert - **Salary:** $65,000.0 - $106,250.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Artificial Intelligence, JIRA, Microsoft Office, Microsoft Visio, Microsoft PowerPoint, Systems Development Life Cycle, Power BI, Software Engineering, Appian - **Published:** August 26, 2026 - **Apply:** https://www.careerbuilder.com/job-details/client-change-management-specialist-officer-quincy-ma--ed289875-0a3e-4d9f-9934-afa3f6233b22 ## About the Role * Excellent client service skills; a customer-centric mindset and a commitment to delivering high-quality service, support, and change management. * Excellent interpersonal, communication, negotiation, and presentation skills, including the ability to interpret complex business problems and solutions in a simplified manner for stakeholders at all levels. * Strong critical thinking and decision-making skills to navigate organizational structures and manage change effectively. * Ability to work independently and collaboratively in a fast-paced, dynamic global environment, managing multiple priorities and SLA deadlines effectively. * Good time management and organizational skills, with the ability to prioritize tasks effectively, meet deadlines, maintain a structured workflow, coordinate multiple projects simultaneously, allocate resources efficiently, and adapt to changing priorities with ease. * Comprehensive knowledge of the full Alpha Front to Back product and service catalogue, SDLC methodology, and industry best practices in change management. * A bachelor's degree in business or finance, or an equivalent combination of education and experience, is required. PMP or Change Management certification is a plus. * At least 5 years of financial services experience in front-, middle-, and/or back-office functions is required. Preference will be given to candidates with experience in at least two of the three service areas. * Strong knowledge of existing State Street organizational structures and teams is required, in addition to deep business acumen across middle- and back-office systems, functions, and services supported at State Street. Expertise in Alpha Middle Office Services is preferred, whether operational, product-based, or implementation-focused. A strong understanding of investment management principles, financial markets, and institutional client needs and preferences is also required. * Expertise in Microsoft Office, including Visio, Excel, Power BI, and PowerPoint. Experience with JIRA and/or other demand or change management tools., Artificial Intelligence (AI), Atlassian JIRA, Auditing, Best Practices, Business Skills, Change Management, Change Requests/Orders, Communication Skills, Compensation and Benefits, Continuous Improvement, Cross-Functional, Customer Satisfaction, Customer Support/Service, Documentation, Establish Priorities, Finance, Financial Services, Genetics, Incentive Programs, Interpersonal Skills, Investment Management, Management Strategy, Metrics, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Visio, Military, Multitasking, Needs Assessment, Negotiation Skills, Organizational Skills, Performance Metrics, Power BI, Presentation/Verbal Skills, Profit & Loss, Progress Reports, Project Management Professional (PMP), Project Planning, Project/Program Coordination, Project/Program Management, Quality Assurance, Regulatory Compliance, Reporting Dashboards, Resource Management, Risk Management, Sales, Service Level Agreement (SLA), Software Development Lifecycle (SDLC), Standard Operating Procedures (SOP), Stock Market, Tax Planning, Testing, Time Management, Training/Teaching ## Description As a Client Change Junior Specialist, Officer, you will coordinate the production change lifecycle for Alpha Operations clients. You will serve as a key contact for our clients across key change initiatives, ensuring clear and timely communication within established SLAs. You will contribute to the development and implementation of change management strategies, processes, and workflows, using JIRA, Appian, Power BI, MYSS, and other tools, aligned with Global Delivery Change Management guidelines, including monthly progress reporting, KPIs (Key Performance Indicators), and dashboards. What you will be responsible for * Provide support to our clients to successfully navigate change initiatives through our complex cross-functional business and technology teams, ensuring alignment with client expectations and delivering an excellent change management experience. * Collaborate with clients and internal cross-functional teams to understand business needs, requirements, and objectives related to proposed changes, as well as assess document impact. * Assist in the development and management of detailed project plans and timelines for change initiatives, coordinating activities across internal teams and stakeholders. Build strong relationships with internal and external stakeholders, including clients, GCD (Global Clients Division), Alpha and CRD (Charles River Development) Product teams, technical teams, and third-party vendors. * Identify and mitigate any risks, regulatory or compliance issues associated with proposed changes, ensuring minimal disruption to client operations and services, following applicable State street guidelines. * Coordinate and conduct thorough testing and quality assurance activities to validate the successful implementation of changes and ensure alignment with client expectations and internal SDLC (Software Development Life Cycle) requirements. * Provide training and support to clients and internal teams as needed to facilitate the adoption of changes, new processes, and SOPs. * Maintain accurate documentation of change requests, project plans, costs, key volume and productivity metrics, timelines, and implementation activities for future reference and auditing purposes. * Leverage technology, including AI, to evaluate the effectiveness of change management processes and identify opportunities for continuous improvement and optimization to enhance client satisfaction and operational efficiency. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Microservices architecture as a key element in building trading systems for global finance markets](https://www.wearedevelopers.com/videos/1196-microservices-architecture-as-a-key-element-in-building-trading-systems-for-global-finance-markets) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)