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# Customer Order Administrator (SAP)

- **Company:** Aerotek
- **Location:** Philadelphia, PA, United States
- **Experience:** Experienced
- **Salary:** $49,920.0
- **Contract:** Temporary contract
- **Skills:** SAP (Applications), SAP CRM
- **Published:** August 13, 2026
- **Apply:** https://www.phillyjobs.com/job.asp?id=3351769563&tx=FL434FFF&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Customer service experience.
 * Experience in aerospace industry.
 * Knowledge of pricing, orders, materials, shipping, and warranty processes.
 * Proficiency in SAP and CRM systems.
 * Order entry and inbound call handling skills.

Additional Skills & Qualifications

 * High School diploma or equivalent.
 * Three to five years of administrative experience in a corporate environment.
 * Strong communication skills, both written and oral.
 * Professional demeanor and good phone presence.
 * Prior experience in customer service or related administrative support roles.

## Description

We are seeking a dedicated Customer Order Administrator to effectively handle incoming customer telephone calls for the placement of orders for aircraft spares, exchange components, special tools, and equipment. You will play a crucial role in coordinating with Technical Services to assist customers in selecting the correct part numbers and process customer orders efficiently., * Receive and process incoming customer calls for AOG orders.

 * Assist customers in selecting the correct part number by coordinating with Technical Services.
 * Enter order information into SAP CRM and process orders for warehouse shipment.
 * Provide customers with shipping information and delivery schedules for back-ordered items.
 * Advise customers of status changes on back orders and expedite shipments upon receipt of items.
 * Provide price and availability information for aircraft spares, tools, and equipment.
 * Ensure proper handling of AOG requests from service ticket creation to closure with continuous communication.
 * Collaborate with offices and utilize available resources to ensure effective customer support.


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