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# Global Software Support Engineer I

- **Company:** Applied Materials
- **Location:** Austin, TX, United States (Remote available)
- **Experience:** Starter
- **Salary:** $70,000.0 - $95,500.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Software Documentation, Issue Tracking Systems, Software Engineering, System Software, Software Troubleshooting
- **Published:** August 19, 2026
- **Apply:** https://amat.wd1.myworkdayjobs.com/External/job/AustinTX/Global-Software-Support-Engineer-I_R2625245

## About the Role

* Demonstrates conceptual knowledge of theories, practices and procedures within a discipline.

Business Expertise

 * Applies general knowledge of business developed through education or past experience.

Leadership

 * No supervisory responsibilities; accountable for developing technical contribution.

Problem Solving

 * Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.

Impact

 * Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines.

Interpersonal Skills

 * Exchanges straightforward information, asks questions and checks for understanding.

Good written and verbal communication skills

High level of motivation and teamwork skills

Ability to self manage priorities and workload

## Description

1. Understand and resolve Applied Materials' equipment software application and systems issues of low complexity with some supervision.

 2. Provides customer software support via Software Ticketing system.

 3. Provides assistance in analysis of software issues reported on customer tools by field engineers.
Aligns and delivers in line with group objectives.

 4. Demonstrates beginner level understanding of BU product, system software and software troubleshooting tools/BKMs and infrastructure necessary to meet work delivery requirements.

 5. Take all company level trainings and certifications needed for gaining specific product knowledge.

 6. Understands and familiarizes with the equipment software documentation, Key customer features and installation/upgrade instructions for software product releases.


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