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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SAP SuccessFactors & People Systems Manager - **Company:** the Bridge - **Location:** Cheadle, UK - **Experience:** Experienced - **Salary:** £60,000.0 - £65,000.0 - **Contract:** Permanent contract - **Skills:** Backup Devices, Data Integrity, Disaster Recovery, Systems Development Life Cycle, SuccessFactors, SAP (Applications), System Availability, HR Software, User Administration - **Published:** May 25, 2026 - **Apply:** https://www.careerjet.co.uk/jobad/gbb21a2ab4dedc359289779d85e5d67461 ## About the Role You'll be a confident, credible leader with deep expertise in SAP SuccessFactors and HR systems, able to engage at all levels and drive strategic improvements while ensuring operational excellence. You'll bring: * At least 5 years' SuccessFactors experience and strong HR systems knowledge. * 3+ years' managerial experience, able to lead high-performing teams. * Strong understanding of People processes, data integrity and system capability. * Experience managing large licence agreements (£1m+). * Excellent communication and stakeholder engagement skills across technical and non-technical audiences. * Experience of system development, testing, requirements gathering and reporting. * Strong problem-solving ability and a continuous improvement mindset. * CIPD and/or SuccessFactors module certifications (desirable but not essential). * Experience of system implementations or migrations. * Ability to work at pace, manage conflicting priorities and maintain exceptional attention to detail. * Understanding of security concepts (roles, user management, privileges). * Experience in retail, or another complex, multi-site environment (advantageous). ## Description Lead the Future of People Technology at Pets at Home Become our SAP SuccessFactors & People Systems Manager Pets at Home is on a mission to create the best pet care business in the world - and our people technology is central to making that happen. We're looking for an exceptional SAP SuccessFactors & People Systems Manager to lead our People Systems capability, drive innovation, and ensure our colleagues have the tools, insights and processes they need to thrive. This is a pivotal role within Group IT, supporting the People function, shaping strategy, improving system capability and leading a team of experts who keep our HR technology running smoothly, securely and effectively. About the Role You'll be responsible for the day-to-day management, development and governance of our SAP SuccessFactors landscape, alongside our wider suite of People Systems. Leading a team of specialists, you'll ensure systems are stable, compliant, well-configured and continuously improved to meet the needs of a growing, dynamic organisation. Working closely with the SAP team, People leaders, technical partners and third-party suppliers, you'll oversee half-yearly release cycles, maintain data integrity, manage integrations, enhance processes and support operational excellence across all modules - including EC, Recruiting, Onboarding, LMS, Time Off, Compensation, Talent and more. This is a highly visible, senior role with significant influence across People, IT and Operations. What you'll do * Lead, coach and develop a team of People Systems specialists. * Oversee the administration, configuration, development and optimisation of SAP SuccessFactors and other People Systems. * Act as the primary escalation point for system issues, ensuring SLAs are exceeded and system availability remains strong. * Manage end-to-end release cycles, liaising with partners, creating project teams and engaging Senior Process Owners to deploy the right features from each half-yearly release. * Ensure robust governance: system audits, data integrity, change control, documentation, backups and disaster recovery. * Maintain employee data in line with GDPR and data protection requirements, ensuring security protocols are followed. * Produce reports, dashboards and analytics to support People decision-making. * Collaborate with Product Owners, Project Delivery and Business Owners to identify opportunities for enhancement, automation and optimisation. * Lead the creation and delivery of training and "train the trainer" sessions. * Build strong relationships with the People Team, Group IT, Data, Retail, Vets and external partners. * Manage licence agreements exceeding £1m and oversee third-party support performance. ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [The HR Revolution: Breaking Free from Policies to People Experience](https://www.wearedevelopers.com/videos/1776-the-hr-revolution-breaking-free-from-policies-to-people-experience) - [Hate organising your photos? 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