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# Senior Validation Analyst - Advisor / Telephony / CRM

- **Company:** Teleperformance
- **Location:** Warren, MI, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, JIRA, Business Systems, Computer Telephony Integration, Software Debugging, Salesforce.Com, System Testing, Browserstack, Bug Reporting
- **Published:** August 14, 2026
- **Apply:** https://www.financialjobbank.com/job.asp?id=3353375206&tx=HT767TYI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Experience: 4-6+ years in telephony, contact center, CRM, or
advisor
workflow validation, with
demonstrated
experience in complex, cross-system testing.

 * Education: Bachelor's degree or equivalent practical experience in technology, business systems, engineering, or operations.
 * Technical / functional
proficiency

Strong understanding of CTI / voice workflows, advisor tools, case handling, personas, CRM process flows, and production validation needs involving real operational scenarios.

 * Tool
expertise
BrowserStack
and Jira experience
required
; familiarity with Salesforce or similar CRM
platform
, telephony platforms, contact-center tooling, or related CRM systems strongly preferred.

 * Domain knowledge: Able to work effectively in telephony / CRM environments where persona variation, operational nuance, and release risk are high.
 * Other requirements: Strong English required; ability to work with complex debugging evidence and communicate clearly with Engineering and Ops partners. 2nd language preferred (see languages above).
 * Ability to document issues with clear reproduction steps, expected vs. actual behavior, environment context, and supporting evidence.
 * Comfort
operating
in a hybrid manual-plus-automation model.

 * Ability to work across Product, Engineering, Program Management, and Business Ops / Advisors.
 * Experience supporting global, multilingual, persona-based, or market-variant validation preferred.
 * Demonstrated reliability in release windows, defect triage cycles, and time-sensitive execution.

## Description

* Oversee:
 * Advisor AI
 * Telephony
 * CTI
 * OneCRM
& CRM-adjacent validation

 * Production-validation coordination
 * Support administration of
BrowserStack
assets, suites, dashboards, and execution workflows for supported Customer Success Solutions teams (CTI, Messaging,
OneCRM
, Self-Help Portals)

 * Execute approved manual test cases and approved business-facing regression suites.
 * Support post-deploy production validation planning, coordination, and execution.
 * Create and log initial defects with evidence sufficient for engineering triage and debugging follow-through.
 * Maintain execution records, test assets, and operating documentation.
 * Provide standardized status inputs and reporting support to GM Program Management.
 * Coordinate selectively with Business Ops / Advisors where real-call, persona, language-specific, or market-specific validation is
required


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