> Markdown version of [/jobs/ext/2598493-technical-support-engineer-education-and-non-profit-cloud](https://www.wearedevelopers.com/jobs/ext/2598493-technical-support-engineer-education-and-non-profit-cloud). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - Education and Non Profit Cloud - **Company:** Salesforce.com, Inc. - **Location:** Indianapolis, IN, United States - **Experience:** Experienced - **Salary:** $80,900.0 - $122,300.0 - **Contract:** Permanent contract - **Skills:** Proxy Servers, Software as a Service, Cloud Computing, Cloud Database, Extract Transform Load (ETL), Database Theory, Software Debugging, Monitoring of Systems, Web Servers, Internet Protocol, JSON, Salesforce.Com, SQL Databases, Data Logging, Apex Code, Data Processing, SOAPAPI, Firewalls (Computer Science), Stripe, People Soft, Banner Advertisement, Salesforce Object Query Language (SOQL), Data Management, Sumo Logic (Software), Restful APIs, Splunk, Network Server, Workday, Mulesoft - **Published:** August 14, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17915361?backUrl=%2Fcareer%2F17915361%2FTechnical-Support-Engineer-Education-Non-Profit-Cloud-Indiana-Indianapolis ## About the Role * Degree or equivalent validated experience required. Experience will be evaluated based on the strengths you'll need for the role. * 2+ years of prior experience in a Technical Support/Services-related role. * Experience with Salesforce and/or CRM applications and other cloud-based technologies. * Comfortable interacting with all levels of customer and Salesforce management. * Ability to multitask and perform effectively under pressure. * Understanding of Internet technologies: firewalls, web servers, web proxy servers, etc. * Experience with database concepts and data management, JSON, and SQL. * Familiarity with system logging tools (Splunk, Sumo Logic) and system monitoring. Salesforce Certifications(preferred - a plus, not required at hire) * Salesforce Certified Administrator * Salesforce Certified Platform App Builder * Salesforce Certified Platform Developer I * Salesforce Certified Nonprofit Cloud Consultant * Salesforce Certified Education Cloud Consultant * Salesforce Certified OmniStudio Developer, * Prior experience at a nonprofit, higher education, or K-12 institution, or at an SI/ISV serving those verticals * Familiarity with common NPC/EDC integrations: payment processors (Stripe, iATS, Elevate), SIS platforms (Banner, Workday Student, PeopleSoft), fundraising tools (Classy, GiveCampus) * Deeper Industries tooling: Data Processing Engine (DPE), Business Rules Engine (BRE), Actionable Relationship Center (ARC) * Advanced sharing & visibility: Restriction Rules, Scoping Rules * Experience with Data Cloud and/or Agentforce in an NPC/EDC context * Experience with Grantmaking, Program Management, or Outcome Management * Experience with data integration patterns (MuleSoft, ETL tools, REST/SOAP APIs) * U.S. citizenship (or eligibility to complete a U.S. federal government background check) is a plus - it enables support of public-sector and Government Cloud customers - but isnotrequired for this role. ## Description This Support Engineer will be responsible for delivering high-quality customer support to our Premier and broader customer base, contributing to operational excellence, and partnering with Product, Engineering, Success, and Sales to support complex customer environments. This role requires solid technical skills and a genuine interest in supporting enterprise-grade SaaS platforms in mission-driven, nonprofit, or education-sector environments. This role also requires meeting operational metrics including Customer Satisfaction (CSAT), Time to Resolve, and Service Level Agreement (SLA) targets. You'll partner with senior engineers on the most complex cases, grow your product depth over time, and surface product feedback and supportability gaps that help improve the product., Familiarity with any of the following is valuable. We don't expect mastery of all of them on day one and will help you build depth: * Awareness of the NPC data model: Person Accounts, Party Relationship Groups, Gift Transactions, Gift Commitments, Program Management Module (PMM) objects. * Awareness of the Education Cloud data model: Educational Institution hierarchy, Learner Program, Course Connection, Program Enrollment, Student Success Hub. * Familiarity with legacy packages in the field (NPSP, EDA) is a plus - many customers are still running them and support cases often involve their data models. * Exposure to Industries platform tooling: OmniStudio (OmniScripts, FlexCards, Integration Procedures, Data Raptors). * Flow debugging skills (Record-Triggered, Screen, Scheduled) - where most NPC/EDC declarative automation lives. * Sharing & permissions fundamentals: role hierarchy, sharing rules, field-level security - especially as they interact with Person Accounts. * Comfort reading SOQL and Apex debug logs, and awareness of Governor Limits. Writing production Apex is not required. ## Related Videos - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [Navigating Growth, Scaling Challenges, and Office Expansions with David Singleton, CTO at Stripe](https://www.wearedevelopers.com/videos/100362-navigating-growth-scaling-challenges-and-office-expansions-with-david-singleton-cto-at-stripe) - [Seriously gaming your cloud expertise: from cloud tourist to cloud native](https://www.wearedevelopers.com/videos/373-seriously-gaming-your-cloud-expertise-from-cloud-tourist-to-cloud-native) - [Introducing JSON Structure](https://www.wearedevelopers.com/videos/100219-introducing-json-structure) - [The Open-source Java SDK for Multi-Cloud Development - Sandeep Pal](https://www.wearedevelopers.com/videos/2113-the-open-source-java-sdk-for-multi-cloud-development-sandeep-pal) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [React Developer Salary [2023]](https://www.wearedevelopers.com/magazine/198-react-developer-salary-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)