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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Engineer - Level 2 - **Company:** Kyndryl, Inc. - **Location:** San Francisco, CA, United States (Remote available) - **Experience:** Experienced - **Salary:** $73,440.0 - $139,680.0 - **Contract:** Permanent contract - **Skills:** Software Bug Management, Compilers, Software Debugging, Linux, Knowledge Management, Linux System Administration, Log Analysis, Software Engineering, Toolchain, Virtualization Technology, VxWorks, Cloud Platform System, Containerization, Kubernetes - **Published:** August 15, 2026 - **Apply:** https://www.dice.com/job-detail/36961237-117e-4d3b-8111-77cfe3ff4b12 ## About the Role You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others., * Demonstrated product or enterprise technical support experience in complex software, embedded systems, cloud platforms, or related technology domains. * Advanced troubleshooting, diagnostic analysis, issue reproduction, solution validation, and technical documentation capability. * Experience with defect management, escalation management, root-cause support, and workaround development. * Ability to explain complex technical findings clearly to customers and cross-functional stakeholders. * Ability to mentor L1 resources and contribute to operational and knowledge-management improvements. Required product and technology skills * Hands-on depth in one or more Wind River domains: VxWorks, Wind River Linux, hypervisor technologies, or Wind River Cloud Platform. * Linux administration, system diagnostics, kernel/user-space troubleshooting, log analysis, and performance investigation. * Cloud-native technologies and Kubernetes environments for applicable queues. * Networking, virtualization, integration, and customer deployment architecture troubleshooting. * Embedded systems toolchains, compilers, debuggers, IDEs, and issue reproduction environments. * Ability to learn additional Wind River products through formal product training and knowledge transfer. ## Description Are you ready to join the team of software engineering experts at Kyndryl? We are seeking a talented Product Support Engineer - Level 2 t to contribute to our software engineering space and provide critical skills required for the development of cutting-edge products., * Perform advanced troubleshooting across software, platform, integration, networking, virtualization, and customer deployment layers. * Analyze complex product issues, logs, traces, dumps, configurations, environmental conditions, and diagnostic outputs. * Reproduce customer issues in representative environments and validate workarounds, patches, or other approved solutions. * Support root-cause analysis and identify feasible workaround options while engineering investigation continues. * Identify, document, validate, and track suspected defects; prepare complete technical evidence for L3/Product Engineering. * Coordinate technical escalations and communicate progress, risks, next steps, and expected timelines through approved channels. * Provide technical guidance to L1 engineers and improve troubleshooting procedures and knowledge content. * Collaborate with Product Engineering, Customer Support, Professional Services, and other teams during investigation and handoff. Operational boundaries * Operate within Wind River support processes, tools, service-level objectives, escalation procedures, and governance requirements. * Support defect identification, documentation, reproduction, validation, and engineering coordination. Wind River retains product ownership, defect prioritization, engineering resolution decisions, product roadmap decisions, release decisions, and commercial commitments. * Complete required onboarding, product training, security, compliance, access, and operational readiness activities before deployment. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Just-in-time Compilation in JVM](https://www.wearedevelopers.com/videos/240-just-in-time-compilation-in-jvm) - [Developing locally with Kubernetes - a Guide and Best Practices](https://www.wearedevelopers.com/videos/851-developing-locally-with-kubernetes-a-guide-and-best-practices) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Building a Compiler with C#](https://www.wearedevelopers.com/videos/116-building-a-compiler-with-c) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)