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# Associate Technical Support Specialist

- **Company:** Insperity Inc
- **Location:** Houston, TX, United States
- **Contract:** Temporary contract
- **Skills:** Web Browsers, Software Engineering, Web Applications
- **Published:** August 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a55f06e216dc02b8

## About the Role

* Bachelor's Degree or equivalent experience is required.
 * Technical support experience is preferred.
 * Experience in the operation of a multi-line telephone console is preferred.
 * Excellent communication skills, both verbal and written.
 * Solid interpersonal skills to interface with co-workers and customers.
 * Ability to manage multiple tasks to completion with minimal supervision.
 * Basic understanding of various Internet browser technologies
 * Knowledge of web-based software solutions
 * Knowledge of Microsoft Windows and Apple operating platforms.
 * Strong analytical thinking skills and process-driven work habits.
 * Basic knowledge of CRM systems and usage.
 * Ability to effectively communicate with technical and non-technical staff in both written and verbal format.
 * Ability to work alone and collaborative, with technical personnel as needed.
 * Ability to multi-task and prioritize projects in a fast-paced, deadline-driven environment.

## Description

This position is responsible for ongoing support of all Insperity Business Performance Solutions (BPS) products to existing clients., * Performs remote software support for clients on BPS solutions which could include, but is not limited to:

 * Answering phones politely, efficiently, and directing calls to appropriate department, or the voice mail system when necessary. Continuously monitoring the general voice mailbox.
 * Maintaining client information in Client Record Management system.
 * Providing backup phone support for other Technical Support teams.
 * Monitoring appropriate email inboxes and providing excellent email technical support.
 * Modifying setup to support changes in the client's business rules.
 * Using software diagnostics tools to troubleshoot client software issues.
 * Retraining clients on software.
 * Providing technical support via telephone or online on any BPS product purchased by client, including custom programming as purchased and documented.
 * Documents all client interaction on a per incident basis.
 * Logs software issues and provides temporary known workarounds as needed.
 * Works with customers to optimize their experience with BPS solutions.
 * Handles business sensitive information with appropriate confidentiality.
 * Tracks process to ensure that unresolved tickets are escalated to appropriate individual based on established guidelines and procedures.
 * Monitors appropriate email inboxes and provides excellent email technical support.
 * Works to improve customer satisfaction and increase customer reference-ability.


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