> Markdown version of [/jobs/ext/2599228-systems-admin-tech-support](https://www.wearedevelopers.com/jobs/ext/2599228-systems-admin-tech-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Admin / Tech Support - **Company:** Fusion - **Location:** Tulsa, OK, United States - **Experience:** Experienced - **Salary:** $52,607.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Automatic Call Distributor, Apple Mac Systems, Software Applications, Microsoft Online Services, VoIP, Cloud Computing, Program Optimization, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Network Architecture, Network Administration, Phishing, Server Administration, Microsoft SharePoint, TCP/IP, User Provisioning Software, Virtual Local Area Networks, Internet Protocol Telephony, Cloud Platform System, Computer Network Technologies, Peripherals, Firewalls (Computer Science), Microsoft InTune, Patch Management, Server Operating Systems & Platforms - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c1e9085d1e51f000 ## About the Role * Experience: 2+ years of hands-on experience in desktop support, systems administration, or an IT service provider role (MSP environment experience strongly preferred). * Microsoft 365 Knowledge: Demonstrated experience administering Microsoft 365, including hands-on experience with Microsoft Intune, Exchange Online, and SharePoint Online. * Technical Skills: Solid understanding of core networking (TCP/IP, VLANs, Firewalls, DNS/DHCP), Windows/Mac OS environments, server management, and VoIP systems. * Mobility & Travel: Must possess a valid driver's license and maintain a reliable personal vehicle for frequent travel to local client sites. * Communication & Professionalism: Strong interpersonal skills with the ability to explain technical concepts to non-technical users clearly and professionally. * Security & Confidentiality: High ethical standards regarding data privacy, security protocols, and client confidentiality., * Microsoft 365 Experience: Briefly describe your hands-on experience managing Microsoft 365 environments, specifically highlighting work with Intune (MDM/MAM policies), Exchange Online (mail flow, security, troubleshooting), and SharePoint/OneDrive. Please note if this experience was in a multi-client or MSP setting. * Mobility Confirmation: Confirm that you possess a valid driver's license and maintain a reliable personal vehicle for travel between local client sites. ## Description We are seeking a versatile and proactive Systems Administrator and End User Support Specialist to join our Managed Service Provider (MSP) team. In this multi-faceted role, you will deliver high-level technical expertise, manage Microsoft 365 cloud environments, maintain client network infrastructures, provide outstanding hands-on support, and assist in driving business growth by identifying technology refresh opportunities for our clients. If you thrive in a fast-paced environment, enjoy solving diverse technical challenges, and take pride in exceptional client service, we want to hear from you. Core Responsibilities1. Systems & Network Administration * Manage, maintain, and monitor server environments and network infrastructure (Firewalls, VLANs, Wireless) to ensure maximum uptime (99.9% target) and security. * Perform routine updates, patch management, system optimization, and monitoring across diverse client networks. 2. Microsoft 365 & Cloud Administration * M365 Tenant Management: Oversee user lifecycle management (provisioning/deprovisioning), licensing, group policies, and security/compliance settings within the M365 Admin Center. * Microsoft Intune: Configure, deploy, and manage endpoint management policies, MDM/MAM profiles, compliance rules, and automated app deployments for client workstations and mobile devices. * Exchange Online: Administer cloud email infrastructure, including mailbox management, transport rules, mail flow troubleshooting, shared mailboxes, and spam/phishing protection policies. * SharePoint Online & OneDrive: Manage permissions, site collections, structure, data access controls, and file sync/migration workflows for client teams. 3. End User & Escalation Support * Deliver responsive on-site and remote technical assistance for client staff. * Deploy, configure, and troubleshoot hardware, workstations, peripherals, and software applications. * Maintain clean documentation and clear communication on service desk tickets from intake through resolution. 4. Voice & Communications (VoIP) * Configure, implement, and support cloud and on-premises VoIP communication platforms. * Troubleshoot network-related voice quality issues, call routing, and user provisioning. 5. Client Relations & Growth * Identify technology improvement opportunities (e.g., hardware refreshes, M365 cloud migrations, security upgrades) during routine support. * Assist in recognizing potential leads and expanding services within existing client accounts. ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Hacking MSSQL on Cloud. All of them. How I became sysadmin on Azure, AWS, GCP and Alibaba.](https://www.wearedevelopers.com/videos/100339-hacking-mssql-on-cloud-all-of-them-how-i-became-sysadmin-on-azure-aws-gcp-and-alibaba) - [Passkeys: Truly Phishing-Resistant? 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