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# IT Support Specialist

- **Company:** Core BTS, Inc.
- **Location:** New York, NY, United States
- **Experience:** Starter
- **Salary:** $37,440.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Network Architecture, Network Connections, Software Engineering, TCP/IP, Wireless Access Point, Network Routers, Peripherals, Information Technology
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=47badf9d1546538f

## About the Role

* Associate's degree in information technology, Computer Science, or a related field.
 * 1-3 years of experience in IT support or a related role.
 * Strong understanding of computer systems, mobile devices, and other technology products.
 * Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.
 * Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.
 * Excellent communication and customer service skills.
 * Strong problem-solving abilities and attention to detail.
 * Ability to work both independently and collaboratively in a team environment.
 * Industry certifications such as CompTIA A+, ITIL, etc.
 * Ability to speak Spanish preferred

## Description

* Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support.
 * Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.
 * Set up and configure computers, peripherals, and software applications for new and existing users.
 * Perform regular maintenance and updates on systems and software, ensuring optimal performance and security.
 * Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update knowledge base articles for common issues.
 * Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points.
 * Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency.
 * Work closely with other IT team members on projects, upgrades, and system improvements


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