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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Express Employment International - **Location:** Blacksburg, VA, United States (Remote available) - **Experience:** Starter - **Salary:** $54,080.0 - $68,640.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Identity and Access Management, Issue Tracking Systems, System Center Configuration Manager, Networking Basics, Remote Service Software, Office365, Microsoft InTune, Computer Equipment, Information Technology, Laptops, User Accounts - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=104a5c76eb946dc6 ## About the Role * Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. * 1-3 years of experience in an IT Help Desk, Desktop Support, or Technical Support role. * Working knowledge of Windows operating systems and Microsoft 365. * Experience supporting desktop hardware, printers, mobile devices, and basic networking concepts. * Familiarity with Active Directory, remote support tools, and ticketing systems. * Strong troubleshooting and analytical skills. * Excellent verbal and written communication skills. * Ability to prioritize multiple tasks and work effectively in a fast-paced environment. * Strong customer service orientation and a positive, team-focused attitude. Preferred Qualifications * CompTIA A+, Network+, Microsoft, or similar industry certifications. * Experience with endpoint management tools such as Microsoft Intune or SCCM. * Knowledge of basic cybersecurity principles and endpoint security solutions. * Experience supporting hybrid or remote work environments. Physical Requirements * Ability to sit or stand for extended periods. * Ability to lift and carry computer equipment weighing up to 40 pounds. * Occasional travel between office locations may be required. ## Description We are seeking a customer-focused and technically skilled IT Help Desk Technician to provide first-line technical support to end users. The ideal candidate is a proactive problem solver with excellent communication skills and a passion for delivering outstanding customer service. This role is responsible for troubleshooting hardware, software, networking, and user account issues while ensuring timely resolution of support requests., * Serve as the first point of contact for technical support via phone, email, chat, and ticketing systems. * Diagnose and resolve hardware, software, operating system, and peripheral issues. * Install, configure, and maintain desktop and laptop computers, printers, mobile devices, and related equipment. * Support Microsoft Windows, Microsoft 365 applications, and common business software. * Create, manage, and troubleshoot user accounts, passwords, and permissions using Active Directory or similar identity management tools. * Escalate complex technical issues to higher-level support teams when necessary. * Document support requests, resolutions, and technical procedures in the ticketing system. * Assist with workstation deployments, upgrades, and equipment inventory management. * Educate users on technology best practices and basic troubleshooting techniques. * Maintain a high level of customer satisfaction through professional, courteous, and timely service. * Participate in IT projects, system rollouts, and continuous process improvement initiatives. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)