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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Telecommunications Specialist - **Company:** Insight Global - **Location:** East Stroudsburg, PA, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** VoIP, Cisco Unified Communications Manager, Networking Basics, Private Branch Exchange (PBX), Software Troubleshooting, Reliability of Systems, Information Technology, Cisco - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7296adae890d2185 ## About the Role * Bachelor's degree in Information Technology, Telecommunications, Computer Science, or a related field; equivalent experience may be considered. * 2+ years of experience supporting telecommunications systems in an enterprise environment. * Experience with VoIP technologies and telecommunications infrastructure. * Exposure to or experience with Cisco Unified Communications Manager (CUCM). * Strong troubleshooting, analytical, and problem-solving skills. * Excellent communication and customer service abilities. * Ability to manage multiple priorities and work effectively in a team-oriented environment. * Experience supporting healthcare environments. * Experience with Cisco telephony and collaboration technologies. * Familiarity with telecom project coordination or implementation activities. * Understanding of network fundamentals and their relationship to voice services. ## Description Apply now! We are seeking an Telecommunications Specialist to join a hospital's small team in East Stroudsburg, PA. Willing to train someone with strong work ethic and interest in Unified Communications! Ideal candidate will have a background supporting VoIP and Cisco telecom systems. Long-term position with opportunity for growth within a large health system., The Telecom Analyst is responsible for supporting and maintaining telecommunications systems across multiple healthcare facilities. This role serves as a key resource for telecom operations, including VoIP administration, Cisco Unified Communications Manager (CUCM) support, troubleshooting, system maintenance, and user support. The ideal candidate will have a strong technical foundation, excellent customer service skills, and the ability to work independently while supporting a fast-paced healthcare environment. * Support and maintain enterprise telecommunications systems, including VoIP, PBX, and Cisco Unified Communications Manager (CUCM). * Monitor and perform routine maintenance of telecom infrastructure to ensure system reliability and uptime. * Troubleshoot and resolve telecom-related issues, escalating complex problems as appropriate. * Configure and support phones, voicemail systems, call routing, and related telecom services. * Assist with telecom upgrades, implementations, and small-to-medium-sized projects. * Partner with IT teams, vendors, and end users to diagnose and resolve service issues. * Maintain accurate documentation of telecom systems, configurations, processes, and support activities. * Manage telecom equipment inventory and coordinate hardware deployment and replacement efforts. * Provide timely, professional customer support to end users across multiple locations * Ability to lift and carry up to 25 pounds - Frequent sitting, standing, and computer/keyboard use. * Occasional travel between healthcare facilities within the service region. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Uncertainty Estimation of Neural Networks](https://www.wearedevelopers.com/videos/227-uncertainty-estimation-of-neural-networks) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)