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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application & Support Engineer - US & Canada - **Company:** Sim & Cure Inc - **Location:** Washington, DC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Cyber Security, Dicom, Medical Software, Issue Tracking Systems, Network Configuration and Change Management, Software Systems, System Availability, Information Technology - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2eae43b5dea7ab31 ## About the Role * Degree: Bachelor's or Master's degree in Biomedical Engineering, Computer Science, or a related technical field. * Experience: Minimum 2 years of experience in application support, technical troubleshooting, or clinical training in the US healthcare sector, ideally in: + B2B medical software or medical imaging environments (DICOM / PACS / RIS). + Regulated medical devices (FDA-regulated environments). * Experience delivering presentations, training, or coaching to US clinical audiences (surgeons, radiologists) is highly valued. Technical & Operational Skills * Strong understanding of hospital IT environments, network configurations, and cybersecurity standards (HIPAA, SOC2). * Ability to translate complex technical concepts into simple, pedagogical instructions., * Pedagogical mindset: Strong communication skills and natural ability to teach and empower others. * Problem-solving drive: Structured, analytical, and solution-oriented approach. * Customer-centric: Empathy, patience, and ability to handle high-pressure clinical environments., * Languages: Fluent in English (mandatory). Knowledge of French (to facilitate communication with HQ in Montpellier) or Spanish is a plus. * Mobility: Willingness to travel regularly across the US (up to 40%). ## Description * Plan, coordinate, and execute the installation and updates of Sim&Cure software solutions (Sim&Size) at US clinical sites. * Partner with hospital departments, including IT Security, Biomedical engineering, and Clinical engineering. * Verify and validate technical prerequisites (workstations, networks, HIPAA-compliant cloud/server architectures). * Ensure compliant, documented, and secure system go-lives across the US territory. 2️. Technical Support & Troubleshooting (L2) * Act as the main point of contact for US clients (hospitals, clinics) and internal field resources (Level 2 support). * Diagnose and resolve complex technical and application incidents via remote tools or, when necessary, on-site interventions. * Identify workarounds and document root causes to ensure high system availability and minimize clinical/surgical downtime. * Maintain clear, structured, and reassuring communication with US medical staff during critical incidents. 3️. Training, Clinical Education & Product Adoption * Deliver high-quality training sessions (both remote and on-site) for clinical users, physicians, and partners to ensure autonomous and safe use of Sim&Size. * Train internal US teams (including Territory Managers and new hires) on product updates, technical workflows, and best practices. * Design, update, and maintain educational materials, including user manuals, quick-start guides, video tutorials, and training modules. * Monitor training effectiveness and continuously optimize educational programs based on US user feedback. 4. Field & Commercial Collaboration * Collaborate closely with US Territory Managers to align technical interventions and training sessions with sales priorities. * Assist in planning and tracking field activities and software upgrades across the North American region. * Act as a technical and clinical ambassador during product demonstrations, workshops, and major US conferences (e.g., RSNA). 5. Quality Assurance & Product Complaints (FDA / ISO) * Centralize and analyze US field feedback to identify product improvements and user training needs. * Manage the internal Product Complaint process in strict compliance with medical device regulations (FDA guidelines and ISO 13485). * Act as the interface between US clients and HQ internal teams (Quality, Regulatory, R&D in France) to ensure rigorous incident tracking. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Coffee with Developers - Silvio Barbieri](https://www.wearedevelopers.com/videos/897-coffee-with-developers-silvio-barbieri) - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [AI in High-Stakes Industries: Lessons Learned](https://www.wearedevelopers.com/videos/100253-ai-in-high-stakes-industries-lessons-learned) ## Related Articles - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)