> Markdown version of [/jobs/ext/2599378-technical-support](https://www.wearedevelopers.com/jobs/ext/2599378-technical-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support - **Company:** COLORVISION INTERNATIONAL, INC. - **Location:** Orlando, FL, United States - **Salary:** $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Linux, PC Tools, Issue Tracking Systems, Computer Equipment - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7fc6246d65043863 ## About the Role * High School Diploma required. * 1 year of digital imaging support, preferred. * 1+ years of PC technical call center support experience. * Must possess CompTIA A+ certification to ensure competency in hardware, software, and troubleshooting best practices. * An Associate's degree (in a computing field) or a 2-year technical certificate, or equivalent relevant experience preferred. * Demonstrated basic to moderate skills in PC hardware and Windows application troubleshooting, printer troubleshooting, and networking * Must be familiar with Windows (Win10, 11) and demonstrate proficiency in digital imaging systems * Familiarity with concepts and procedures commonly used in PC software and hardware technical support required. * Effective oral and written communication skills, including a good grasp of grammar and spelling will ensure effective client communication. * Ability to maintain professional demeanor with customers and coworkers. * Must have strong problem-solving, prioritization and time management skills. * Capability and temperament to work as a productive member of a support team. Travel Required * This role requires domestic/international travel to client sites, with the heaviest travel period falling between February and June. * Travel and provide onsite support for customer sites as needed (Estimated 30%, Travel is mainly during setup season March- June). * Must be eligible to obtain and maintain a valid U.S. passport and legally authorized to travel domestically and internationally as business needs require. Physical Demands * Ability to work in an office setting and/or a client site. * When in office, working hours are spent at a desk using a computer and other office equipment such as printers, copiers, postage machines, etc. * This role requires occasional climbing, balancing, stooping, kneeling, crouching, or crawling. * Must be able to perform work at heights of up to 40 feet and follow OSHA standards and safety procedures when operating lifts or using ladders. * Frequent standing, walking, and sitting are necessary. * Regular use of hands and fingers for handling, reaching, and tactile sensing is expected, along with the ability to communicate clearly through speech and hearing. * Visual requirements include close vision, distance vision, peripheral vision, and depth perception. * Must be able to lift and carry up to 25 pounds frequently and up to 50 pounds occasionally. ## Description Provide exceptional technical support to our Operations team, Licensing Team, and Licensees. Your primary responsibilities include troubleshooting, repairing, and maintaining various technical equipment to ensure smooth operations and high-quality service., Technical Support and Operations * Assemble, repair, and test PCs. * Install and configure operating systems and application software (Windows & Linux). * Install and test LCD monitors. * Install, configure, and repair various printers. * Install, configure, and troubleshoot point of sale systems. * Install, configure, and test digital cameras. Customer Support * Provide phone support, including after hours and weekends on a rotating schedule. * Conduct on-site service to resolve technical issues efficiently. * Perform on-site installations for various technical equipment and systems. * Answer tech support line, solve quick problems, and log in ticketing system. * Must possess strong customer relations skills in caring for Colorvision International's internal and external customers/clients, instilling the appropriate sense of urgency and understanding to ensure the client trusts their needs will be addressed to standard and as quickly as possible. * Utilize ticketing system for tracking, documenting, and resolving support requests. * Log all service calls and follow up to ensure service requests are resolved satisfactorily and timely. * Assist with photo quality to ensure image consistency, proper calibration, and operational standards are maintained. * Maintain a sense of urgency to complete tasks promptly and effectively. * Other duties as assigned by management. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [WeAreDevelopers LIVE - Demo Time, Live Coding, End-to-End Testing and more](https://www.wearedevelopers.com/videos/1713-wearedevelopers-live-demo-time-live-coding-end-to-end-testing-and-more) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)