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# nCino/Salesforce Prod Support

- **Company:** TRIANOS TACO COMPANY
- **Location:** Charlotte, NC, United States
- **Salary:** $135,200.0 - $145,600.0
- **Contract:** Temporary to permanent
- **Skills:** Data Analysis, Standard Sql, Salesforce.Com, Enterprise Software Applications, Backend, Salesforce Object Query Language (SOQL)
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5a1043afe023611b

## About the Role

Salesforce experience (technical/backend preferred)
SOQL or strong SQL experience
Root Cause Analysis (RCA)
Production/Application Support experience
Strong data analysis skills
Ability to investigate issues and determine true root causes
Experience supporting enterprise applications
Strong communication skills
Ability to explain technical issues to business users and bankers
Ability to work independently and connect the dots without everything being documented

Strongly Preferred:

nCino experience
Financial Services experience
Commercial Banking experience
Commercial Lending experience
Credit/Risk experience
Salesforce Administrator experience
Salesforce Developer experience
Salesforce Business Analyst experience with technical/backend exposure

What Patrick Wants to See:

Candidates who can analyze data and "read between the lines"
Salesforce backend experience
Understanding of object relationships
Production support and issue investigation
Defect validation and troubleshooting experience
Strong communication and stakeholder management
Candidates who can bridge business and technology
People who can communicate effectively with bankers and end users
Self-starters who can figure things out without needing everything documented

## Description

Patrick's team sits between L2 Support and Product/Development supporting Wells Fargo's Salesforce and nCino platforms. Their job is to investigate escalated production issues, perform root cause analysis, analyze backend data, validate defects, and determine whether an issue needs development resources or can be solved through a data fix, workaround, training, or process change. They essentially act as a filter between support and development so developers aren't spending time on issues that don't require code changes.


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