> Markdown version of [/jobs/ext/2599589-information-technology-generalist](https://www.wearedevelopers.com/jobs/ext/2599589-information-technology-generalist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Generalist - **Company:** Community Solutions Inc - **Location:** Windsor, CT, United States - **Experience:** Experienced - **Salary:** $65,291.0 - **Contract:** Permanent contract - **Skills:** Desktop Computing, Information Technology Operations, Networking Hardware, Internet Services, Microsoft Office, Remote File Sharing, Software Engineering, Information Technology, Network Server, User Accounts - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=77dd893930abe3cb ## About the Role * Associate's degree in a computer science, business administration or related field. Education may be substituted with experience on a year-for-year basis. * Three years of increasingly responsible experience in information technology and technical support. Excellent oral, written and interpersonal skills desired. * Experience with Microsoft Office and M365. * Valid driver's license. ## Description Community Solutions, Inc. is seeking a dedicated and passionate IT Generalist to join our team at our central office located in Windsor, CT. This individual will work closely with the Sr. Mgr. of IT Operations and the third-party IT support firm to coordinate client support, assist with maintaining standards and processes for the information technology department and support procedures., * In collaboration with the MSP Support the Agency's information technology including but not limited to computers, network, in collaboration with Central Office help defined IT processes, purchases approved equipment, staff training, help with software upgrades. * Interface with Internet Services broker, local and national carriers to support installing connectivity projects, and troubleshoot failed services. * Collaborate with MSP to maintain network health and optimization and work to achieve the highest reliability. * Stay current with system information, changes, updates and security. * Maintain defined security and integrity standards and controls at the California Programs for all forms of information technology including mobile devices. * Create and manage user accounts in multiple systems after verification of authorization. * Respond to trouble calls on equipment or applications, diagnose problems, and provide local or remote testing and support. * Resolve situations requiring urgent attention or escalate further if needed. * Diagnose and resolve complex technical hardware and software issues. * Research questions or troubleshoot issues using available information resources. * Provide day-to-day support of desktop PC software and mobile device applications. * Provide assistance or training of collaboration or file sharing software. * Perform preventative maintenance on computers. * Install computers, printers, servers or network devices and run cables if needed. * Configure computers for network compatibility and security. * Coach others on the application of operational support technologies. * Maintain inventory of IT equipment including but not limited to desktops, laptops, printers, scanners, monitors, encrypted external drives, phones, signature pads and others as needed or directed. * Maintain and install software licenses and ensure activation of agency software. * Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities. * Must handle multiple tasks simultaneously and is subject to interruptions. * Requires on-call availability outside normal business hours as scheduled or required. * Perform special projects and other duties as assigned. 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