> Markdown version of [/jobs/ext/2599607-tier-2-network-engineer-end-user-support](https://www.wearedevelopers.com/jobs/ext/2599607-tier-2-network-engineer-end-user-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 Network Engineer, End User Support - **Company:** Magna5 MS LLC - **Location:** Gilbert, AZ, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** IEEE 802.1X, Amazon Web Services, Microsoft Azure, Border Gateway Protocol, Enhanced Interior Gateway Routing Protocol, Hot Standby Router Protocol, Virtual Private LAN Services, Network Topologies, Virtual Private Networks (VPN), Multi-protocol Systems, Network Security, Lightweight Directory Access Protocols (LDAP), Open Shortest Path First (OSPF), Virtual Router Redundancy Protocols, Wide Area Networks, System Availability, Firewalls (Computer Science), Information Technology, Palo Alto Networks, Fortinet, Routing & Switching, 3-tier Architectures, Cisco - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=485f2566185a5975 ## About the Role * Minimum of 6 years' experience administering/supporting networking technologies * Possession of an associate or bachelor's degree in Information Technology or relevant work experience * Ability to work in a team environment and support multiple customer issues at a time while prioritizing workload based on the severity of requests * Strong curiosity and enjoyment of learning new technology * A strong work ethic and a desire to set an example for others * MSP or professional service experience is a bonus * Experience designing and implementing a network topology, including strong fundamental knowledge and experience with switches and routers, understanding of firewall functions such as NAT/PAT and VPN, and experience with EIGRP/OSPF/BGP, MPLS/VPLS * Understanding and working knowledge of Radius/LDAP/802.1x and Spanning-Tree and Port-Channels * Experience with any High Availability concepts: HSRP/VRRP, A/A, and A/P * An understanding of SD-WAN, QoS, and Traffic Shaping * The ability to design detailed network drawings Certification Expectations * Relevant networking certification or the willingness to obtain a credential is strongly preferred, including: * Cisco Certified Network Professional (CCNA) * Fortinet Network Security4 (NSE4) * Palo Alto Networks Certified Network Security Associate (PCNSA) * Azure or AWS Networking Certifications ## Description Magna5 is seeking a skilled Network Engineer to join our fully remote team, with a focus on bolstering our managed services support. As a Network Engineer, you will work alongside our engineering team to solve problems for our diverse customer base. Your contributions as part of the Tier 3 engineering team will set an example for lower Tiers in knowledge, experience, and leadership. Responsibilities of the Network Engineer include, but are not limited to, the following: * Responding to customer support requests with professionalism and promptness through incident tickets, phone calls, and email * Collaborating with team members to solve problems and maintain quality customer service skills in all forms of communication * Documenting resolutions and building knowledge base articles * Taking a proactive approach to incidents to decrease reoccurring issues and troubleshoot advanced problems with a high-level overview of client environments * Engaging in continued certification training to improve their skillset * Participating in internal projects and designs * Willingness to certify and maintain relevant certifications for vendor partnership levels * Willingness to participate in an on-call rotation and track time, activity, and communication through Magna5's suite of applications ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)