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# Information Technology Technician

- **Company:** Veterans Inc.
- **Location:** Worcester, MA, United States
- **Experience:** Experienced
- **Salary:** $65,000.0 - $75,005.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Microsoft Azure, Information Systems, Health Information Management, Virtual Private Networks (VPN), Microsoft Office, Power BI, Azure Active Directory, Software Vulnerability Management, Wireless Networks, Software Licensing, Microsoft InTune, Information Technology, Patch Management, Hardware Infrastructure, Cloud Migration, User Accounts
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6fe0af1a111148a5

## About the Role

* Two-year degree in Computer Science or Information Systems (equivalent professional experience accepted).
 * 2-5 years of IT support experience troubleshooting within a dedicated Windows environment.
 * Proven hands-on administration of Windows 11, Microsoft 365, and Active Directory users and groups.
 * Demonstrated success setting up, supporting, and troubleshooting workstations, mobile devices, and remote VPNs.
 * Strong foundation in wired/wireless network troubleshooting, patch management, and system vulnerability remediation.
 * Outstanding interpersonal, communication, and problem-solving skills focused on high-quality customer support.

## Description

* Administer Core IT Systems: Assist with managing Office 365, Azure Active Directory, user accounts, permissions, and password resets.
 * Maintain NetworkMDM Tools: Support Meraki MDM, UniFi wireless access points, and T-Mobile cellular services, including 5G modems and hotspots.
 * Manage Endpoint Security: Monitor email security via Checkpoint Harmony, deploy endpoint protection tools, and enforce cybersecurity best practices.
 * DeployImage Devices: Assist with Windows 11 upgrades, device imaging using SmartDeploy, and routine patch management.
 * Support Cloud Migrations: Assist the IT Manager with moving on-premises servers to cloud platforms like Azure or AWS.
 * Transition to Intune: Support the future migration from traditional Active Directory and Group Policy to Microsoft Intune.
 * Oversee Specialized Platforms: Coordinate third-party vendors for CCTV systems and assist with the Clarity Human Services HMIS platform.
 * Track InventoryLogs: Maintain accurate documentation for software licenses, device assignments, hardware configurations, and system access logs.
 * Build ReportsAnalytics: Assist with Power BI dashboards to integrate data from Clarity Human Services for program insights.
 * TrainEducate Staff: Deliver training and create documentation for staff on hardware, software, and cybersecurity hygiene.
 * Ensure Policy Compliance: Maintain strict data protection standards and follow all Veterans Inc. confidentiality policies


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