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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Computing Specialist I - **Company:** University of Florida - **Location:** Gainesville, FL, United States - **Experience:** Experienced - **Salary:** $42,848.0 - $49,920.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Software Applications, Configuration Management, Hard Disk Drives, File Server, Issue Tracking Systems, User Environment Management, Software Licensing, Data Classification, Tablet Computers, Peripherals, Computer Equipment, Information Technology - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=aeea92111b07727f ## About the Role Associate's degree; or a high school diploma or equivalent and two years of relevant experience., Associate's degree; or a high school diploma or equivalent and two years of relevant experience. PREFERRED: Additionally, the following knowledge and abilities are required to be successful in this position: * Ability to establish and maintain effective customer relationships. * Knowledge of computer concepts, terminology, and analytical techniques of computing. * Ability to troubleshoot computer hardware and software problems with applications and services the support unit requires for business, academic, and research efforts. * Ability to communicate orally and in writing. * Ability to establish effective working relationships with peers. ## Description * Initial end-user support contact for hands-on support by answering phones, greeting walk-ins, and monitoring myIT ticket queues. * Onboards departmental employees by assisting users with initial sign-on and access to software and file server data. * Establishes and troubleshoots connectivity issues (both wired and wireless). * Maintains documentation of end-user support activities and procedures. * Serves as a technical resource for users assisting in basic to moderate issues. COMPUTER AND PERIPHERAL HARDWARE SUPPORT: * Installs new computer equipment and peripherals (printers, monitors, disk drives, etc) as needed or requested. * Isolates and repairs computer hardware and computer system problems. * Stays informed on current computer hardware standards in order to make appropriate recommendations for computer hardware solutions that satisfy user requirements. COMPUTER OPERATING SYSTEM AND APPLICATION SOFTWARE SUPPORT: * Responsible for troubleshooting and resolving basic to moderate software and hardware issues, escalating issues to the IT Lead as needed. * Installs, configures, and supports all operating systems currently supported within the embedded department. * Installs, configures, and supports the application software in use within the College of Engineering approved for use by campus policies and adhering to data classification requirements. * Configures and supports a variety of mobile devices (smartphones and tablets). * Isolates and fixes computer operating system and application software problems. * Works with vendor technical support to isolate and solve software application problems. * Develops employee user guides or procedure manuals as needed for specialized applications or training purposes. * Customizes software to user specifications as needed. ENTERPRISE MANAGEMENT TOOLS SUPPORT, USAGE, AND DOCUMENTATION: * Maintains objects within UF's Active Directory (UFAD) (user, workstation, application and policy objects). * Assists users with issues relating to UF's email and unified communications service (UFX). * Utilizes UF's enterprise protection platform (UFEM) for workstation management. * Utilizes an IT service management (ITSM) platform for trouble ticket, inventory, change and configuration management. * Documents procedures associated with maintaining the AD, UFX, UFEM and ITSM environments. * Performs routine auditing of workstations to ensure systems are at current patch levels and isolate causes of potential system failures. ADMINISTRATIVE AND OTHER DUTIES: * Assists with IT related inventory processes and asset management. * Uses UF's Software Licenses Services liaison dashboard for managing software licenses. * Documents, tracks, and monitors problem tickets to ensure timely resolution. * Stays informed on current trends in the Information Technology industry in order assist management with planning future projects. * Participates in UF and College committees, user groups, and training as needed or directed. OTHER DUTIES AS ASSIGNED BY SUPERVISOR, SUCH AS: * Provided training in the use of new infrastructure, services, and applications as they are added to the computing environment. * Communicate UF, College, and unit IT topics to unit employees and students in a suitable and understandable manner. * Move IT assets between locations as needed. ## Related Videos - [From Zero to Hero: NextJS 13 and Tailwind CSS for Beginners](https://www.wearedevelopers.com/videos/766-from-zero-to-hero-nextjs-13-and-tailwind-css-for-beginners) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Building Better with Nuxt 3](https://www.wearedevelopers.com/videos/320-building-better-with-nuxt-3) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)