> Markdown version of [/jobs/ext/2599850-dedicated-support-engineer-bellevue-wa](https://www.wearedevelopers.com/jobs/ext/2599850-dedicated-support-engineer-bellevue-wa). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Dedicated Support Engineer - Bellevue, WA - **Company:** DIVERGEIT HOLDINGS, LLC - **Location:** Bellevue, WA, United States - **Experience:** Experienced - **Salary:** $66,560.0 - $83,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, Business Software, Network Connections, Office Suite, Microsoft InTune, User Accounts - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=18bea10b4f110552 ## About the Role * 5+ years of IT technical support experience across Windows and Mac environments. * Strong working knowledge of Microsoft Windows 10/11, Office applications, the Microsoft 365 Admin portal, Azure (Entra), and Intune (Endpoint Manager). * Proficiency with macOS up to Sonoma (v15). * A solid foundation troubleshooting network connectivity, email, printers, and user account permissions. * Excellent communication skills, with the ability to explain technical concepts clearly to both frontline users and technical teams. * Experience in a Managed Service Provider (MSP) environment preferred. * Bachelor's degree preferred; an equivalent combination of education and experience will be considered. * A valid driver's license in good standing and valid insurance (per state law) for use of a personal vehicle. Preferred Certifications (within the past 3-5 years) * Microsoft 365 Certified: Modern Desktop Administrator Associate (MDAA) * Apple Certified Support Professional (ACSP) * Apple Certified Associate - Mac Integration Basics ## Description As a Dedicated Support Engineer, you'll be the trusted technical anchor for a key client environment - the go-to problem solver who bridges complex technical challenges and everyday end-user productivity. You'll serve as a senior escalation point and hands-on troubleshooter across both on-site and remote settings, diagnosing and resolving a wide range of IT issues that deliver measurable, day-to-day value. This is a client-facing role, so professionalism and clear communication matter as much as technical skill. You'll translate complex issues into plain, actionable guidance for end users and stakeholders, spot recurring problems and inefficiencies before they escalate, and continuously look for opportunities to improve the environment you support. You'll exercise real discretion and independent judgment, making timely, well-reasoned decisions and bringing the right people into the process along the way. What You'll Do * Serve as the primary escalation point for Tier 1 / Tier 2 issues that frontline technicians can't resolve. * Provide on-site and remote support across Windows and Apple environments. * Troubleshoot and resolve complex issues involving Microsoft Windows 10/11, Office applications, Microsoft 365 (Admin portal), Azure (Entra), Intune (Endpoint Manager), and macOS. * Administer user accounts and permissions in Active Directory and Microsoft 365. * Support network connectivity, email, printers, and a wide range of productivity and Line of Business applications. * Partner with the client to understand their technical environment and proactively identify potential issues. * Document resolutions and maintain knowledge base articles for recurring issues. * Quickly ramp on new productivity and Line of Business applications that keep the client's business running. * Mentor junior technicians and help foster a culture of continuous learning across the team., We look for people who bring these to work every day: * Rockstar - Deliver excellent work and hold the team to a high bar. * Yogi - Stay current on technology, pursue continuous improvement, and help others learn. * Guardian - Protect client interests, safeguard data in every engagement, and look out for teammates. * Pit Crew - Drive fast, precise, collaborative problem-solving across the team and with cross-functional partners. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Dev Digest 183: End of Win10, a Bus Factor of 0, "Call" Explained](https://www.wearedevelopers.com/magazine/624-dev-digest-183-end-of-win10-a-bus-factor-of-0-call-explained) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)