> Markdown version of [/jobs/ext/2599896-sr-systems-analyst](https://www.wearedevelopers.com/jobs/ext/2599896-sr-systems-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Sr Systems Analyst

- **Company:** Owakihi, Inc.
- **Location:** Kalamazoo, MI, United States
- **Experience:** Expert
- **Salary:** $75,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Spreadsheets, SQL Databases, Build Management
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2db2dbbe88aaa12d

## About the Role

* 3+ years of experience as a systems/business analyst supporting a clinical or human services platform, with direct experience in IDD, behavioral health (BH), or SMI service settings.
 * Hands-on experience with at least one EHR/EMR platform (e.g., Core Solutions/CX360, Netsmart, Therap, or similar) in a support, configuration, or analyst capacity.

## Description

The Senior Systems Analyst will focus on three connected priorities: sustaining stability after each market's EHR go-live, managing change across a fast-evolving multi-state platform, and turning operational data into reports leadership and program staff use., Post Go-Live Support

 * Serve as a senior point of escalation for EHR/EMR issues surfaced after go-live - triaging, reproducing, and resolving data, workflow, and configuration problems across markets.
 * Monitor adoption and stabilization metrics following each market launch; identify recurring issues and drive them to root-cause resolution rather than repeated workarounds.
 * Partner with clinical and residential operations leaders to close gaps identified during rollout (e.g., incomplete data migration, incorrect workflow configuration, training gaps).
 * Maintain and refine support documentation, known-issue logs, and troubleshooting runbooks so stabilization knowledge doesn't live only in one person's head.

Change Management

 * Own the change management process for EHR and related systems: intake, impact assessment, testing coordination, communication, and rollout sequencing.
 * Assess downstream effects of configuration changes, new modules, or vendor updates across an eight-state regulatory environment before they go live.
 * Build and maintain a release/change calendar, coordinating with market leadership to minimize disruption to residential operations and billing.
 * Draft end-user communications, quick-reference guides, and training refreshers to support adoption of changes.

Report Creation

 * Design and build recurring and ad hoc reports (SQL-based) from the EHR and related data sources, translating operational and compliance questions into accurate queries.
 * Partner with quality, clinical, and compliance teams to define reporting requirements tied to state-specific regulatory obligations.
 * Validate report logic and data quality; maintain a library of documented, reusable reports rather than one-off spreadsheets.
 * Present findings to non-technical stakeholders in a clear, decision-ready format.


## Related Videos

- [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing)
- [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets)
- [Answering the Million Dollar Question: Why did I Break Production?](https://www.wearedevelopers.com/videos/1171-answering-the-million-dollar-question-why-did-i-break-production)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Goodbye Microservices, Hello Self-Contained Systems](https://www.wearedevelopers.com/videos/100009-goodbye-microservices-hello-self-contained-systems)
- [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers)

## Related Articles

- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland)
- [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023)
- [Data Analyst Salary Austria](https://www.wearedevelopers.com/magazine/275-data-analyst-salary-austria)