> Markdown version of [/jobs/ext/2599920-it-helpdesk-technician-entry-level-1](https://www.wearedevelopers.com/jobs/ext/2599920-it-helpdesk-technician-entry-level-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Technician - Entry Level 1 - **Company:** IT Solution Services - **Location:** Pittsburgh, PA, United States - **Experience:** Starter - **Salary:** $52,000.0 - $62,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Outlook, Computer Networks, Microsoft Management Console, Desktop Computing, Linux, Domain Name System (DNS), Information Technology Operations, Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Microsoft Office, Networking Basics, Software Engineering, TCP/IP, Network Routers, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, User Accounts - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c277455633dddd35 ## About the Role * Previous experience or familiarity with help desk systems or ticket management tools is a plus but not required; training will be provided. * Basic understanding of Microsoft Office applications (Word, Excel, Outlook) is preferred. * Knowledge of operating systems such as Windows, macOS, or Linux is advantageous. * Exposure to computer networking concepts including LAN, TCP/IP, DNS, VPNs, and network troubleshooting is beneficial. * Strong communication skills with an ability to explain technical information clearly to non-technical users. * Demonstrated analysis skills for diagnosing hardware/software issues efficiently. * Enthusiasm for learning new technologies in a fast-paced environment dedicated to IT support excellence. ## Description We are seeking an enthusiastic and motivated IT Helpdesk Technician at the Entry Level 1 position to join our dynamic technology support team. In this role, you will be the first point of contact for end-users seeking technical assistance, providing prompt and professional support to resolve hardware, software, and network issues. Your energy and problem-solving skills will help ensure smooth IT operations across the organization, enabling colleagues to work efficiently and effectively. This paid position offers a fantastic opportunity to develop foundational IT support skills in a collaborative environment dedicated to growth and learning., * Respond promptly to user inquiries via help desk systems, providing clear guidance on technical issues. * Troubleshoot and resolve hardware problems related to computers, peripherals, mobile devices, and other equipment. * Support software troubleshooting efforts for operating systems such as Windows, macOS, and Linux, including installation and configuration. * Manage user accounts and permissions through Active Directory management and assist with GPO (Group Policy Object) configurations. * Support the setup and maintenance of IT infrastructure components like routers, switches, and computer hardware. * Document all support activities accurately in customer support ticket management systems for tracking and follow-up. * Collaborate with team members on technical troubleshooting support related to computer networking, operating systems, and hardware issues. * Provide excellent customer service by communicating technical solutions clearly and professionally to end-users. * Assist in maintaining computer management practices and ensuring compliance with security protocols. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)