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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Manager - **Company:** Express, LLC - **Location:** Phoenix, AZ, United States - **Experience:** Experienced - **Salary:** $95,000.0 - $105,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, JIRA, Business Software, Information Technology Operations, IP Pbx, Network Architecture, Salesforce.Com, Microsoft SharePoint, Enterprise Software Applications, Netsuite Erp, Microsoft InTune - **Published:** August 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6e020ae93c4d7809 ## About the Role * 2+ years of experience in IT operations, systems administration, infrastructure, technical support, or a related field. * Experience leading, mentoring, or coordinating the work of technical teams. * Hands-on experience with IT Service Management (ITSM) and IT Asset Management (ITAM) processes; Jira Service Management experience is highly preferred. * Proven success managing multiple technology projects from planning through completion. * Strong working knowledge of Microsoft 365, Entra ID, Intune, networking, endpoint management, enterprise applications, and mobile device administration. * Excellent communication, organizational, and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment. * A continuous improvement mindset and a commitment to delivering an exceptional technology experience for end users. ## Description Technology plays a critical role in keeping Express Flooring running-and as our IT Operations Manager, you'll be at the center of it. Reporting to the Director of IT, you'll oversee the day-to-day operations of our IT department, ensuring our teams have the technology, support, and systems they need to succeed. You'll help lead our IT Support team, drive operational excellence, manage technology projects, and continuously improve the processes that keep our business connected and productive. This is a hands-on leadership opportunity for someone who enjoys balancing technical expertise with team development, process improvement, and project execution. If you're energized by solving complex challenges, improving processes, and enabling others to succeed through technology, you'll thrive in this role., * Overseeing daily IT operations, prioritizing support requests, assigning work, mentoring technicians, and ensuring exceptional service delivery. * Serving as the primary escalation point for complex issues involving infrastructure, networking, Microsoft 365, endpoint management, identity, business applications, voice systems, and mobile devices. * Driving continuous improvement of our IT Service Management (ITSM) and IT Asset Management (ITAM) processes, including administration of Jira Service Management. * Managing technology projects from planning through implementation, coordinating timelines, resources, milestones, risks, and stakeholder communication. * Maintaining documentation, asset inventories, security controls, and operational standards that support a secure, scalable IT environment. * Partnering with vendors to coordinate installations, service requests, and project deliverables. * Supporting the Director of IT by making sound operational decisions and helping ensure the department runs efficiently every day., * Jira Service Management supporting ITSM and ITAM * Microsoft 365 environment, including Exchange Online, Entra ID, Intune, Teams, SharePoint, OneDrive, and related Azure services * RingCentral voice communications; Five9 contact center with Balto * NetSuite ERP; Improveit 360/Salesforce CRM; and an Apple iPad fleet managed through Scalefusion MDM ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Let developers develop again](https://www.wearedevelopers.com/videos/463-let-developers-develop-again) - [The Intent Engineer: Closing the Gap Between Business & Engineering - Manuel Klein](https://www.wearedevelopers.com/videos/1855-the-intent-engineer-closing-the-gap-between-business-engineering-manuel-klein) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)