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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician (Part-Time) - **Company:** ADULT DAY HEALTH CENTER CORP. - **Location:** Waltham, MA, United States - **Experience:** Starter - **Salary:** $54,080.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Basic Access Authentication, Health Informatics, Business Software, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, Azure Active Directory, TCP/IP, Wi-Fi Technology, Office365, Peripherals, Computer Equipment, Information Technology, Laptops - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=25e8ada0f8f23176 ## About the Role The ideal candidate has a strong interest in information technology, good problem-solving skills, and a customer-service mindset. This is an excellent opportunity for someone beginning a career in IT and looking to gain hands-on experience in a healthcare environment., * High school diploma or equivalent required; associate degree, technical training, or coursework in Information Technology, Computer Science, or a related field preferred. * Entry-level position; previous professional IT experience is not required. * Basic understanding of Windows operating systems and computer hardware. * Familiarity with Microsoft Office and Microsoft 365 applications. * Basic knowledge of computer networking, Wi-Fi, printers, and common peripheral devices. * Ability to diagnose and resolve basic technical problems. * Ability and willingness to learn new technologies and systems. * Strong communication and customer-service skills. * Ability to explain technical information clearly to non-technical users. * Strong organizational skills and attention to detail. * Ability to work independently as well as collaboratively with the IT team. * Ability to appropriately handle confidential and sensitive information. Preferred Qualifications Experience or familiarity with any of the following is helpful but not required: * Microsoft 365 * Microsoft Entra ID * Windows 10/11 * Endpoint security and antivirus solutions * Help desk or ticketing systems * Basic TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting * Healthcare IT environments and HIPAA security requirements Skills and Competencies The successful candidate should demonstrate: * Customer-service orientation * Technical curiosity and willingness to learn * Problem-solving and troubleshooting skills * Professional communication * Reliability and accountability * Attention to detail * Ability to prioritize multiple support requests * Ability to follow established procedures and documentation * Respect for privacy, confidentiality, and information security Pay: $26.00 - $28.00 per hour Education: * Bachelor's (Preferred) Experience: * IT support: 1 year (Required) ## Description We are seeking a motivated and dependable Entry-Level IT Support Technician to join our Information Technology team. This position provides day-to-day technical support to employees across the organization and assists with the installation, configuration, maintenance, and troubleshooting of computers, printers, and other technology., * Provide Level 1 technical support to employees experiencing hardware, software, login, connectivity, and peripheral issues. * Troubleshoot Windows computers, laptops, monitors, printers, scanners, and other end-user equipment. * Set up and configure computers, laptops, mobile devices, and other equipment for new and existing employees. * Install and configure approved software and applications. * Assist users with password resets, account access, email, and basic authentication issues. * Support Microsoft 365 and other business applications used by the organization. * Connect and configure printers, scanners, monitors, docking stations, keyboards, and other peripherals. * Assist with basic network and Wi-Fi connectivity troubleshooting. * Prepare equipment for new employees and assist with technology-related onboarding and offboarding. * Maintain accurate inventory records for computers, mobile devices, and other IT equipment. * Document support requests, troubleshooting steps, and resolutions in the organization's ticketing system. * Escalate issues to senior IT staff when additional technical expertise or administrative access is required. * Assist the IT team with equipment replacements, upgrades, deployments, and other technology projects. * Follow established IT security policies and procedures when handling systems, accounts, and devices. * Protect confidential organizational and patient information and follow applicable HIPAA privacy and security requirements. * Provide professional and courteous technical assistance to clinical, administrative, and management staff. * Perform other IT-related duties and projects as assigned. ## Related Videos - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Is everything difficult, or is it just me?](https://www.wearedevelopers.com/videos/907-is-everything-difficult-or-is-it-just-me) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)