> Markdown version of [/jobs/ext/2600036-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/2600036-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk Technician

- **Company:** Macomb Community College
- **Location:** Clinton Township, MI, United States
- **Salary:** $34,445.0 - $37,190.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Microsoft Office, Computer Equipment, Information Technology
- **Published:** August 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f28a2d2aa1cd7c28

## About the Role

Demonstrated knowledge of hardware devices and software applications. Experienced in the use of Microsoft Office. Familiar with telephony applications such as mobile phones, and voicemail.

## Description

The service desk is the central point of contact for IT services and support for the College staff, faculty and students., * Support College owned hardware, peripherals, operating systems, and approved software applications.

 * Provide support of basic telephony applications such as mobile devices, voicemail, and Automatic Call Distribution.
 * Create and maintain support documentation in a central Knowledge Base.
 * Utilize a call tracking system for call information; call tracking, resource management and coordination resolution.
 * Readily determine the end user's problem, apply the appropriate skills, and utilize the correct resources to resolve the problem.
 * Document and maintain a detailed history of the case notes related to the end user's problem and ultimate resolution.
 * Maintain up-to-date support documentation in a central Knowledge Base.
 * Verify end user detail is correct in trouble tracking system address book.
 * Travel between campus locations may be required.
 * May provide auxiliary support for other CIT teams during peak times.

Perform related duties as assigned.


## Related Videos

- [Securing your application software supply-chain](https://www.wearedevelopers.com/videos/468-securing-your-application-software-supply-chain)
- [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis)
- [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)
- [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents)
- [How to develop an autonomous car end-to-end: Robotic Drive and the mobility revolution](https://www.wearedevelopers.com/videos/22-how-to-develop-an-autonomous-car-end-to-end-robotic-drive-and-the-mobility-revolution)

## Related Articles

- [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents)
- [15 Great VS Code Keyboard Shortcuts](https://www.wearedevelopers.com/magazine/200-15-great-vs-code-keyboard-shortcuts)
- [Dev Digest 212: WebMCP or MCP, What is DevRel, AI's 10% Productivity Boost, and a 49MB Web Page…](https://www.wearedevelopers.com/magazine/717-dev-digest-212-webmcp-or-mcp-what-is-devrel-ai-s-10-productivity-boost-and-a-49mb-web-page)
- [Dev Digest 189: Open Phones, Be the Messenger and the USB-C of AI](https://www.wearedevelopers.com/magazine/639-dev-digest-189-open-phones-be-the-messenger-and-the-usb-c-of-ai)
- [Dev Digest 220: Cursor Camp, TanStack hack, and Enterprise Agents](https://www.wearedevelopers.com/magazine/734-dev-digest-220-cursor-camp-tanstack-hack-and-enterprise-agents)
- [Dev Digest 125 - Duck and Cover](https://www.wearedevelopers.com/magazine/462-dev-digest-125-duck-and-cover)