> Markdown version of [/jobs/ext/2600181-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/2600181-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Analyst - **Company:** Colorado Access - **Location:** Denver, CO, United States - **Experience:** Experienced - **Salary:** $61,200.0 - $75,900.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Server Applications, Software Applications, Health Informatics, Desktop Computing, File Server, Microsoft Office, System Center Configuration Manager, Software Licensing, Laptops - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c0383eaaa8a435d6 ## About the Role Education: Bachelor's degree in an IT field or an equivalent combination of education and experience. Experience: Minimum of three years' experience as a Desktop support professional or other related experience. Healthcare IT with experience or knowledge of HIPAA preferred. Knowledge, Skills, and Abilities: Demonstrates support for the company's mission, vision and values with excellent verbal, written and interpersonal communication skills. Excellent customer service skills with ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. Knowledge of active directory and GPO (Group Policy Objects). Solid understanding of Microsoft Office 365. Familiar with Microsoft System Center Configuration Manager (SCCM). Experience in designing and deploying desktop and laptop endpoints. Knowledge of Windows 7 and Windows 10. Hands on experience in Desktop OS & applications. Excellent problem-solving and multitasking skills with ability to manage changing priorities. Microsoft certification preferred. ITIL Foundation certification preferred. May be required to manage multiple priorities and projects with tight deadlines. Licenses/Certifications: One or more of the following certifications are preferred: A+ Certification, Microsoft Certified Solution Expert (MCSE), HDI Desktop Support Technician (HDI), Information Technology Infrastructure Library (ITIL). A valid driver's license and proof of current auto insurance will be required for any position requiring driving. ## Description We are looking for a DESKTOP SUPPORT ANALYST who can help shape our vision and support our mission. Here is what the position will look like. * Diagnoses and resolves software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications. * Assists users with any logged IT related incidents via phone, in person or remote sessions. * Builds, configures, deploys, maintains, troubleshoots and supports computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment. * Diagnoses and resolves unique, nonrecurring problems associated with application software and operating systems; determines the source of problems and classifies their level, priority and nature. * Installs and supports PC, laptop, tablet and mobile hardware and software. * Creates alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function. * Participates in hardware and software reviews and recommends purchases. * Maintains inventory of installed software, manages software licensing and creates policies and procedures for upgrades. * Works with hardware and software vendors to verify timely product delivery and ensures that new equipment is installed and ready to operate on schedule. * Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, printers, and administrative systems. * Documents procedures, standards, best practices configurations, settings, installation sequences and back-out instructions. * Takes ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. * Accurately records, updates and documents requests using the IT service management system. * Creates, maintains and publishes relevant support documentation or knowledge articles in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient. * Follows up with clients to ensure their systems are functional and tickets are resolved to their satisfaction. * Provides on call after business hours support as part of a rotating schedule. ## Related Videos - [From Zero to Hero: NextJS 13 and Tailwind CSS for Beginners](https://www.wearedevelopers.com/videos/766-from-zero-to-hero-nextjs-13-and-tailwind-css-for-beginners) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Building Better with Nuxt 3](https://www.wearedevelopers.com/videos/320-building-better-with-nuxt-3) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)