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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Engineer - I - **Company:** Innovative Product Achievements LLC - **Location:** Atlanta, GA, United States (Remote available) - **Experience:** Experienced - **Salary:** $63,981.0 - $75,982.0 - **Contract:** Permanent contract - **Skills:** Linux, Firmware, Network Troubleshooting, Microsoft Office, Salesforce.Com - **Published:** August 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3b0a03fae8fd4ff0 ## About the Role * Associate's degree or equivalent from a two-year college or technical school preferred; previous field technician experience is ideal. * A problem-solver who enjoys tackling complex and simple issues alike with enthusiasm. * A service-oriented mindset, comfortable working with everyone from entry-level staff to C-level stakeholders. * Strong communication skills, with the flexibility to adapt your style to different audiences. * Familiarity troubleshooting mechanical, electrical, and networking issues, with a genuine eagerness to keep learning. * Ability to travel at least 80% of the time and work independently from a home office. * Ability to lift a minimum of 100 lbs. and perform regular pushing, pulling, stooping, bending, and lifting. * A valid driver's license and the ability to maintain immunizations required for hospital site access. * Working knowledge of Microsoft Office; experience with Salesforce is a plus but not required. You'll Excel If You * Take ownership of projects and problems, collaborating with and inspiring others along the way. * Do great work under pressure and bring a genuine sense of urgency to fast-paced environments., * Associate (Preferred), * Field equipment implementation: 2 years (Required) ## Description We're seeking an Implementation Engineer to be the hands-on face of IPA at customer sites, bringing our industry-leading scrub and linen automation solutions to life from delivery through go-live. This role owns the full onsite implementation - uncrating and positioning equipment, installing, networking, and powering up systems, and training clients to ensure they're set up for long-term success. You'll travel to hospitals and healthcare facilities across the country, troubleshooting hardware, software, and networking issues in real time and serving as a trusted technical resource for both customers and internal teams. This is a highly visible role with daily, direct impact on the customers and partners who depend on IPA's technology - and it offers a genuine breadth of learning across hardware, software, electrical, mechanical, networking, and client-facing skills. What You'll Do * Travel onsite to execute installations - uncrating, transporting, and positioning equipment, then connecting power and data, programming, networking, and powering up systems to complete the implementation. * Serve as the face of IPA onsite, introducing end users (nurses, physicians, administrators) to new equipment and processes and instilling confidence from day one. * Train clients on software, loading and unloading procedures, common issues, and basic troubleshooting so they're positioned for success after you leave. * Troubleshoot and resolve complex hardware, software, firmware, and networking issues - both during implementations and on the highest-escalated service calls. * Maintain proficiency with wiring, soldering, hand tools, and test equipment such as multi-meters and oscilloscopes. * Support system administration tasks, including foundational Linux knowledge and Clearview software installation and configuration. * Execute preventative maintenance visits with an eye toward the long-term health of the client's overall program, not just the individual machine. * Communicate proactively and clearly - daily progress emails, timely escalations, and accurate case documentation in Salesforce - keeping the right people informed at the right time. * Manage your own travel and expenses efficiently and responsibly, balancing time, cost, and convenience while traveling approximately 80% of the time. * Anticipate common implementation challenges before they arise, and contribute lessons learned to help make future implementations easier for the whole team. ## Related Videos - [Your next 10x engineer isn't in your city. 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