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# Tech Support Advisor

- **Company:** TMP
- **Location:** United States (Remote available)
- **Salary:** $31,200.0 - $33,280.0
- **Contract:** Permanent contract
- **Skills:** Bioinformatics, Software as a Service, Databases, Database Queries, Remote Desktop Services, Topdesk, Scripting, Computer Equipment, Information Technology
- **Published:** August 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ec8ffa5178ebc2a0

## About the Role

We are looking for a highly talented and self- motivated Tech Support Advisor to join us on our journey in advancing the technological world through innovation and creativity., * Experience supporting customers via phone, e-mail, chat, and/or in person

 * Passionate transformer for customer service and ownership of the customer experience including issue resolution
 * Able to self-manage and work independently in a fast-paced, continuously changing environment
 * Effective time management including ability to multi-task, organize and prioritize
 * Able to research and grasp technical information across multiple applications while talking with customers
 * Ability to document technical customer issues into notes that are consumable by other users
 * Collaborate with other team members to resolve customer issues, problems or concerns on a timely and effective basis
 * Proven success in a fast-paced support environment
 * Ability to deal with adversity while still delivering to expectations
 * Intellectually curious and gravitates towards tools and resources that enrich you
 * Available to attend required training on a fixed schedule during first shift hours
 * 5% Travel

Desired Qualifications

 * Experience in the healthcare industry is preferred
 * Certification in Microsoft (MCSA), ITIL Foundation, HDI Technical Support Professional or similar certifications
 * Basic knowledge of SQL (advanced scripting, database back-up & restores)
 * Basic understanding of computer systems, computer hardware, software, and networking troubleshooting and SaaS support
 * Familiarity with remote desktop applications and help desk software, * Technical support: 3 years (Required)
 * SQL: 1 year (Required)
 * Help desk: 5 years (Required)

## Description

* Support customers through troubleshooting support inquiries across a broad spectrum of products and supporting triage on behalf of customer
 * Listen to customer and use your technical expertise, creativity and intellectual curiosity to meet their needs
 * Provide support across multiple channels including web requests, phone, follow-up service tickets, etc. (the amount of time will vary based on operational needs)
 * Be a voice and advocate for our customers when something doesn't feel right
 * Develop detailed knowledge about specific product lines and features
 * Actively seek solutions to customer needs, communicating trends to leadership and suggesting innovative solutions focused on the customer experience
 * Close teamwork and interaction with Field Service, Operations, Sales and Service Supply Chain organizations
 * Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges


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