> Markdown version of [/jobs/ext/2600371-full-time-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/2600371-full-time-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Full-time Help Desk Technician - **Company:** Houston Ballet - **Location:** Houston, TX, United States - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, VoIP, Spreadsheets, Customer Data Management, IEEE 802.11, Microsoft Office, Network Connections, Server Administration, Software Asset Management, Peripherals, Computer Equipment, Information Technology - **Published:** August 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=06cee9047ce6d09c ## About the Role * Experience with Windows 11, Microsoft Office Suite, Microsoft 365, AI, VOIP. * Have a basic understanding of network connectivity at the desktop level, including wired and wireless Ethernet. * Have a basic understanding of AD (Active Directory) administration, imaging computers and/or loading the OS (Operating System) on new computers. * Demonstrate an appropriate, methodical approach to troubleshooting problems. * Demonstrate a knowledge or awareness of proper procedures for protecting customer data from loss under a variety of circumstances. * Be able to type and demonstrate personal organizational skills. * Be able to use a ticketing tool or have basic experience with spreadsheets to document work. * Be able to use e-mail and phone communications to clearly, effectively, and professionally communicate both with customers and internally. * Professional in appearance and demeanor. * Demonstrate a positive attitude toward end users and empathy toward the end user's situation. * Possess the ability to work in a team environment but also show the ability to work independently when necessary. * Demonstrate resourcefulness in troubleshooting problems but understanding at the same time when seeking help. * Possess an open-minded attitude toward different types of computer systems (ie., Windows, Apple, Google, etc.). * Must be detail-oriented with the ability to balance the need for detail with the need to get the job done in a reasonable time. Also, show the ability to document tickets concisely, providing complete documentation without using too many words. * Good attendance record. * Minimum 2+ years IT experience preferred; at least 1 year required. * A+, Network+, Microsoft,or other industry certifications are preferable, but not required. ## Description In the Help Desk I role, you'll provide exceptional customer support to staff while providing technical support by phone, email, remote services, and onsite visits for our users. In this role, you will be responsible for supporting all users approved devices, approved software, network connectivity, communicating with users, working with a team on the Service desk, some server administration and documenting work performed., * Monitor Help Desk tickets and respond to them within Service Level Agreement (SLA). * Install and maintain the organization's computer equipment, printers, phones, and peripherals. * Install and maintain the organization's Software and provide basic IT troubleshooting. * Maintain and Refresh Hardware and Software Inventory * Provide a weekly desk status report on all work performed and follow all processes to ensure service delivery consistency and customer satisfaction. * Provide assistance to other team members and be flexible on temporary schedule changes and offsite event coverages. * Provide Excellent support for the staff and have a great attitude and work ethic in all customer interactions. * Flexibility to provide occasional coverage for after-hours events, or offsite events coverage. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)