> Markdown version of [/jobs/ext/2600385-senioradministrator-change-management-servicenow](https://www.wearedevelopers.com/jobs/ext/2600385-senioradministrator-change-management-servicenow). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# SeniorAdministrator - Change Management, ServiceNow

- **Company:** HCL America Inc.
- **Location:** Alameda, CA, United States
- **Contract:** Permanent contract
- **Skills:** Clean Code Principles, Servicenow
- **Published:** August 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=455a5af22df06b94

## About the Role

1. Advanced Knowledge Of Change Management Principles And Itil Framework.
 2. Proficiency In Using It Service Management Tools Such As Servicenow, Bmc Remedy, And Ca Service Desk.
 3. Strong Analytical Skills For Troubleshooting And Root Cause Analysis.
 4. Excellent Communication Skills For Customer Interactions And Team Collaboration.

Other Requirements

 1. Itil Foundation Certification Is Mandatory.
 2. Additional Itil Certifications (E.G., Itil Practitioner) Are Optional But Valuable

## Description

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests., 1. Provide Advanced Technical Support For Complex Incidents Related To Change Management And Itil Processes, Performing Root Cause Analysis And Implementing Effective Solutions Using Bmc Remedy And Ca Service Desk.

 2. Collaborate With Cross-Functional Teams To Resolve Escalated Issues Within Agreed Slas, Ensuring Seamless Operations And Maintaining Security Posture In Line With Itil Best Practices.
 3. Manage And Update The Knowledge Base, Ensuring Documentation Is Current And Accessible, While Conducting Training Sessions For New Hires And Coaching Analysts On Tools And Automation Processes.
 4. Resolve Complex Tickets Effectively, Minimizing Rejected Resolutions And Re-Open Cases, While Focusing On First Call Resolution As A Key Metric For Customer Satisfaction (Csat).
 5. Adhere To Quality Standards And Regulatory Requirements, Promoting Company Policies And Best Practices Within The Team To Foster A Culture Of Continuous Improvement.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Building software that scales with Typescript](https://www.wearedevelopers.com/videos/415-building-software-that-scales-with-typescript)
- [Dirty Tests And How To Clean Them](https://www.wearedevelopers.com/videos/515-dirty-tests-and-how-to-clean-them)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment)
- [Breaking the Bug Cycle: TDD for the Win](https://www.wearedevelopers.com/videos/1037-breaking-the-bug-cycle-tdd-for-the-win)

## Related Articles

- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)
- [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)