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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Connectivity & Technical Support Specialist - **Company:** SelectView Data Solutions LLC - **Location:** United States (Remote available) - **Salary:** $60,000.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Virtual Private Networks (VPN), Project Management Software, Microsoft SQL Server, Open Database Connectivity, Remote Access Technology, Remote Desktop Services, Systems Integration, Remote Desktop Protocol (RDP), Tools for Reporting, ServiceNow Customer Service Management - **Published:** May 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a42b0b1174995301 ## About the Role Do you have experience in VPN management?, Required: Working style Exceptional organization, attention to detail, and follow-through. Juggles multiple onboardings, follow-ups, and support items. Persistent without being abrasive; keeps work moving when contacts are slow. Comfort with ambiguity; strong ownership; self-directed in a fully remote role. Communication & documentation Clear writer and speaker; works with IT, business, and dev audiences. Documents immediately and consistently - meetings, decisions, open questions, next actions. Research & analysis Strong research instincts - uses AI, vendor docs, and good questions. Basic BA skills: requirements, workflows, acceptance criteria, handoffs. Technical foundation Basic literacy with remote access, VPN, RDP, credentials, ERP/app support. Verifies issues and gathers facts before escalating. Preferred Tools Devolutions Remote Desktop Manager. ConnectWise or other ticketing/PM tools. Systems & data Viewpoint, Spectrum, Vista, AVD, VRL, or similar ERPs. SQL Server, ODBC, APIs, integrations, reporting tools. Background Managing vendor support tickets. Technical onboarding, MSP/ERP support, customer success, or BA work. Credentials & mindset PM certification: PMP, CAPM, CSM, or similar. ## Description We're hiring a Connectivity & Technical Support Specialist to own customer connectivity, run Tier 1 support for our integrations, troubleshoot access and environment issues, and capture requirements for new work. This role bridges customer IT, Viewpoint Support, customer business stakeholders, and our developers. Day-one expertise in every system isn't required - organization, research, clear questions, careful documentation, and momentum matter more. Responsibilities Customer onboarding & access * Drive technical onboarding from kickoff to developer-ready access. * Run connectivity working sessions with customer IT. * Set up and validate access: RDP, VPN, SQL Server, Viewpoint, Spectrum, AVD, VRL, APIs, customer servers. * Maintain connections and credentials in Devolutions Remote Desktop Manager. * Document access so any teammate can connect on the first try. * Keep the live status of each access process visible - what's done, pending, and blocked. * Chase customer IT contacts until access lands. Tier 1 support & troubleshooting * Run Tier 1 support: verify the issue, gather evidence, rule out the obvious. * Troubleshoot connectivity, environment, and integration issues. * Triage tickets - access vs. config vs. user vs. data vs. dev work. * Escalate to developers with context, evidence, expected vs. actual, and the current blocker. * Own Viewpoint Support tickets end-to-end; write them so they ask for the right things up front. Research & requirements * Research unfamiliar systems and concepts without waiting on a developer. * Use AI, vendor docs, and good questions to produce organized findings. * Capture requirements for new work, enhancements, and integration changes. * Clarify workflows, data sources, decisions, and acceptance criteria. * Translate customer input into clean developer handoffs. Communication & process * Track tasks, blockers, owners, and next steps. * Communicate professionally across customers, vendors, and internal teams. * Improve onboarding, support, and documentation processes as you go. ## Related Videos - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [GenAI Unpacked: Beyond Basic](https://www.wearedevelopers.com/videos/1526-genai-unpacked-beyond-basic) - [Minimising the Carbon Footprint of Workloads](https://www.wearedevelopers.com/videos/1198-minimising-the-carbon-footprint-of-workloads) - [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai) - [Best practices: Building Enterprise Applications that leverage GenAI](https://www.wearedevelopers.com/videos/1513-best-practices-building-enterprise-applications-that-leverage-genai) - [Fighting Fraud with an AI Grandma - Ben Hopkins and Morten Legarth from faith @ VCCP](https://www.wearedevelopers.com/videos/1316-fighting-fraud-with-an-ai-grandma-ben-hopkins-and-morten-legarth-from-faith-vccp) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)