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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Manager - **Company:** Clear Demand, Inc. - **Location:** Phoenix, AZ, United States (Remote available) - **Experience:** Expert - **Salary:** $135,000.0 - **Contract:** Permanent contract - **Skills:** Asana, JIRA, System Configuration, Customer Data Management, Data Integration, Data Mapping, Microsoft Project, Markdown, Technical Data Management Systems, Smartsheet, Enterprise Integration - **Published:** August 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=cac6c76c82a569c0 ## About the Role * 7+ years of experience in implementation, project management, professional services, or customer onboarding for a B2B SaaS platform; experience in retail, grocery, or pricing/revenue management is strongly preferred. * A track record of managing complex, multi-stakeholder projects with competing timelines and interdependent workstreams. * Comfort working with data - familiarity with data mapping and integration concepts, and the ability to translate technical data requirements for both technical and non-technical audiences. * Strong facilitation skills, with confidence running discovery workshops, training sessions, and customer status meetings. * Excellent written and verbal communication skills, including experience presenting to customer executives. * A self-starter mindset suited to a fast-paced, remote-first environment with minimal oversight. * Nice to have: familiarity with retail pricing, promotions, or merchandising concepts; PMP, CSM, or similar project management certification; experience with tools such as Smartsheet, Asana, Jira, or MS Project. ## Description As an Implementation Manager, you will own the end-to-end delivery of ClearDemand's pricing optimization platform for new customers - from kickoff through go-live. You'll manage the project across five concurrent workstreams (Project Design, Discovery & Requirements, Data & Integration, Solution Configuration, and Training & User Acceptance Testing), coordinating internal data and software engineers alongside customer stakeholders to hit target implementation timelines. This is a highly cross-functional, customer-facing role for someone who is equally comfortable running an executive status meeting and digging into a data mapping issue. What You'll Do * Own and manage the end-to-end implementation project plan for new grocery and food-retail customers, driving ClearDemand's target timeline across five concurrent stages: Project Design, Discovery & Requirements, Data & Integration, Solution Configuration, and Training & UAT. * Serve as the primary point of contact for customers during implementation, building trusted relationships with category managers, pricing analysts, IT stakeholders, and executive sponsors. * Lead discovery and requirements sessions to translate a customer's pricing strategy, business rules, and organizational structure into ClearDemand platform configuration. * Partner closely with ClearDemand's data and software engineers to scope, validate, and troubleshoot customer data integrations (POS, cost, product hierarchy, and related feeds). * Coordinate solution configuration across modules - Competitive Intelligence, Regular Pricing, Promotion, Markdown, and Tobacco - based on each customer's rollout sequence and requirements. * Plan and deliver end-user training and User Acceptance Testing (UAT), ensuring customer teams are confident and ready ahead of go-live. * Proactively identify risks and roadblocks across concurrent workstreams and drive mitigation plans to keep implementations on schedule. * Track and communicate implementation status, milestones, and risks to internal leadership and customer stakeholders. * Manage multiple concurrent customer implementations, each potentially in a different stage of the process. * Ensure a smooth, well-documented handoff to the Customer Success team at go-live, including configuration decisions, open items, and customer context. * Contribute to the continuous improvement of ClearDemand's implementation methodology, templates, and playbooks based on lessons learned. ## Related Videos - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [Why Is Software Documentation Still Static – And Why Modern Browsers Deserve Better](https://www.wearedevelopers.com/videos/2054-why-is-software-documentation-still-static-and-why-modern-browsers-deserve-better) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [WeAreDevelopers LIVE - 11ty and a11y](https://www.wearedevelopers.com/videos/1822-wearedevelopers-live-11ty-and-a11y) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should Tech Managers Be Developers First? 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