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# Help Desk Technician I - End User Support

- **Company:** Allen Institute
- **Location:** Seattle, WA, United States (Remote available)
- **Experience:** Starter
- **Salary:** $54,250.0 - $66,450.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Issue Tracking Systems, Linux System Administration, Office365, Peripherals, Information Technology, Deployment Automation
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6221fa998eca455a

## About the Role

* Bachelor's degree, relevant certificate, or extensive on the job training

Preferred Education and Experience

 * Bachelor's degree in Computer Science or IT related field
 * Minimum of 1-2 years of experience in supporting computing resources
 * Working experience with Office 365 suite and toolsets
 * Working experience with Windows and Mac computing resources
 * Experience with IT Knowledge Base and ticketing system
 * Experience reimaging workstation using operating systems deployment tools
 * Strong background in troubleshooting and customer service, as well as excellent communication

Physical Demands

 * Occasional lifting to 30 pounds
 * Fine motor movements in fingers/hands to operate computers and other office equipment
 * Push/pull up to 50lbs
 * Stooping, bending, crouching
 * Reaching, or climbing ladders

## Description

* Provide timely Tier 1 Help Desk support for the Windows, Mac, and Linux environments to Allen Institute end users
 * Follows procedures for incident escalation and notification to leadership
 * Follows all End User Support's Standard Operating Procedures
 * Supports efforts to meet key performance indicators (e.g., performance, availability, capacity)
 * Installs, configures, and supports hardware, software and peripherals to end user workstations
 * Assist in the support of audio/visual equipment while leveraging our third-party service provider
 * Performs IT-related Move/Add/Change duties for all onsite Institute employees
 * Perform IT-related setup, support, and breakdown for large institute meetings, including audio/visual equipment
 * Keep abreast of emerging technologies
 * Track our IT hardware and software asset inventory
 * Assist in the procurement of IT Hardware and Software
 * Balance the demands of daily and routine assignments with long-term projects
 * Develop strong relationships with internal customers, vendors, affiliates, and peers

*Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description reflects management's assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.*


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