> Markdown version of [/jobs/ext/2600797-endpoint-regional-manager-it-manager-i-pee-dee-central-office](https://www.wearedevelopers.com/jobs/ext/2600797-endpoint-regional-manager-it-manager-i-pee-dee-central-office). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Endpoint Regional Manager / IT Manager I (Pee Dee / Central Office) - **Company:** State of South Carolina - **Location:** Columbia, SC, United States - **Experience:** Starter - **Salary:** $80,000.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, System Configuration, Data Transmissions, Software Debugging, Remote Service Software, Data Processing, Information Technology, Unified Endpoint Management - **Published:** August 10, 2026 - **Apply:** https://www.careerjet.com/job/usabaf1cd5597c80b9213bd6ab733b24be/eaa ## About the Role * A bachelor's degree in communications, business administration, information technology, mathematics, statistics, management information science or a related field. * Experience in telecommunications, data processing and/or information technology. Relevant experience may substitute for the bachelor's degree on a year-for-year basis. Additional Requirements * Demonstrated experience leading endpoint support, desktop support, service desk coordination, or related IT support operations. Experience should include supervision or lead coordination of technical staff, ticket triage, customer service, endpoint Imaging/deployment, troubleshooting, documentation, and coordination with infrastructure, security, application, and vendor teams. * This position is essential for regular dally business operations and may be required to report to work during emergency situations or hazardous weather events as directed by management. * Position may require travel to BHDD facilities, routine driver duties, evening/weekend work, on-call or call-back support, use or a mobile communications device, and lifting or moving endpoint equipment up to 50 lbs. * Supervisory experience In a multii-site enterprise IT environment * Experience with IT service management / ticketing tools * Microsoft 365, Windows, endpoint management, imaging, remote support, and asset/inventory processes; and ITIL Foundation, CompTIA A+/Network+/Security+, Microsoft endpoint-related, or project management certification. * Bilingual abilities in English and Spanish (or another language) are a plus. Post hire, employees must have: * Knowledge of the principles and techniques of plannlng programs and work activities In an Information technology environment. * Ability to plan and supervise the implementation of short- and long-range information technology-based activities and objectives. * Ability to plan, organize, direct, and review the work of technical personnel. * Ability to establish and maintain working relationships with users, technical staff, management, vendors, and others. * Knowledge of the needs and priorities of the agency. ## Description As the IT Endpoint Regional Manager for the Pee Dee region, you will manage the Endpoint Support team of end-user support technicians in the Pee Dee region for BHDD, ensuring support is provided efficiently and effectively. Analyzes, documents, reviews, and updates procedures for implemented endpoint technologies. Develops strategies, standards, and procedures for use by the service desk and computing support technicians, and manages assigned endpoint technology and Infrastructure projects. Responsibilities for the IT Endpoint Regional Manager (Pee Dee) include: * Supervise staff to include preparing performance planning and evaluation documents and related personnel paperwork. Coach, counsel and train employees. Establish and monitor work processes, implement management policies and Initiatives, promote teamwork, and ensure regional endpoint staff are trained and accountable for assigned support work. * Manage the Pee Dee Region Endpoint Support Team. Provide oversight and operational management of endpoint support tickets; plan and document support procedures; guide team members in remote support tools, imaging, on-site troubleshooting, coordination with the Service Desk, escalation of Issues, timely resolution, and improvements to customer support. * Coordinate, compile, develop, and maintain documented processes and procedures for implemented endpoint technologies as they relate to endpoint support. Collaborate with support technicians and the Service Desk to identify needed documentation, ensure accurate process documentation, and train support technicians and service desk team members as needed. * Perform operational support and debugging and serve as liaison between support technicians, engineers, system administrators, and application vendors for escalated support issues. Research, elevate, and implement approved measures to increase security, reliability, and confidentiality of endpoint solutions and coordinates customer support Issues with agency representatives. * Operationally manage endpoint technologies to ensure infrastructure, software, and system configurations are maintained. Monitor, research, elevate, schedule, and Implement approved upgrades, patches, and configuration changes; follow change management policy; meet project deadlines; and research improvements to ticketing workflows and support processes. ## Related Videos - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Implementing continuous delivery in a data processing pipeline](https://www.wearedevelopers.com/videos/73-implementing-continuous-delivery-in-a-data-processing-pipeline) - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) - [Going Quantum: The future of the internet ...](https://www.wearedevelopers.com/videos/672-going-quantum-the-future-of-the-internet) - [Why and when should we consider Stream Processing frameworks in our solutions](https://www.wearedevelopers.com/videos/1085-why-and-when-should-we-consider-stream-processing-frameworks-in-our-solutions) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)