> Markdown version of [/jobs/ext/2600915-ncino-salesforce-production-support-senior](https://www.wearedevelopers.com/jobs/ext/2600915-ncino-salesforce-production-support-senior). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # nCino/Salesforce Production Support (Senior) - **Company:** Everforth Apex - **Location:** Charlotte, NC, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Configuration Management, System Configuration, Data Structures, Salesforce.Com, SQL Databases, Generative AI, Backend, Salesforce Object Query Language (SOQL) - **Published:** August 4, 2026 - **Apply:** https://www.dice.com/job-detail/83f87866-b3c6-4376-870d-05360dc024b3 ## About the Role * Strong nCino experience is non-negotiable due to the team's need to quickly onboard new hires. * Experience with Salesforce backend functionality is highly preferred. * Familiarity with SOQL is preferred; SQL experience is also acceptable as the concepts transfer easily. * Ability to query data, analyze results, and identify root causes. * Strong understanding of Salesforce objects and data structures. * Experience with enterprise-level implementations, platform buildouts, system design, testing, or technical configuration. * Background as an nCino Administrator, Business Analyst, System Administrator, or other hands-on technical nCino role is ideal. Ideal Background * Candidates with deep nCino product knowledge and hands-on platform experience. * Experience supporting, configuring, implementing, testing, or administering nCino solutions. * Individuals with both technical aptitude and banking domain knowledge. * Credit or commercial lending backgrounds combined with Salesforce/nCino technical experience are highly attractive. * Understanding of regulatory and compliance requirements within banking. * Experience communicating with bankers and internal business stakeholders. Communication & Soft Skills * Strong customer-facing communication and relationship management skills. * Ability to distill complex technical issues into simple business language. * Strong analytical mindset with the ability to "read between the lines" when reviewing data. * Excellent bedside manner when supporting frustrated users. * Ability to explain technical concepts to bankers and other non-technical audiences. Red Flags * Candidates who use AI or Generative AI as buzzwords without being able to discuss meaningful hands-on experience. * Candidates whose experience is limited to basic ticket handling with little technical depth. * Candidates who only have end-user nCino exposure without deeper platform knowledge. Yellow Flags * nCino experience alone does not guarantee technical competency. * Many candidates struggle to explain which specific nCino product offerings they worked with or supported. * Additional probing is needed to validate the depth of their nCino expertise. ## Description * The team between Tier 2 Support and Product Development as an escalation layer. * The team serves as a liaison between business users and product/development teams. * Team currently has two members. Primary Responsibilities * Perform root cause analysis on complex issues and determine the appropriate path forward. * Investigate advanced change scenarios and analyze impacts across the platform. * Determine whether issues require a one-time data correction, process change, workaround, or development enhancement. * Provide user training guidance and create documented workarounds. * Handle advanced data updates and troubleshooting requests. * Reproduce issues in lower environments to validate and confirm reported problems. * Identify known issues and escalate confirmed defects to the development team. * Help users understand complex problems and provide guidance during high-stress situations. * Analyze whether issues should be routed to another support team or added to the product development backlog. ## Related Videos - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Your imaginations is (no longer) the limit: how Generative AI empowers people to be creative](https://www.wearedevelopers.com/videos/741-your-imaginations-is-no-longer-the-limit-how-generative-ai-empowers-people-to-be-creative) - [Pioneering AI Assistants in Banking](https://www.wearedevelopers.com/videos/1627-pioneering-ai-assistants-in-banking) - [Nest.js - TypeScript in the backend can also be clean](https://www.wearedevelopers.com/videos/1033-nest-js-typescript-in-the-backend-can-also-be-clean) - [Building the Next Generation of Software](https://www.wearedevelopers.com/videos/100186-building-the-next-generation-of-software) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The 10 C++ programming questions to expect in an interview](https://www.wearedevelopers.com/magazine/50-the-10-c-programming-questions-to-expect-in-an-interview) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Got AI ideas but no money? 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