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# IT Help Desk Technician II

- **Company:** BUFFALO , INC.
- **Location:** Buffalo, NY, United States
- **Experience:** Experienced
- **Salary:** $43,680.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Apple Mac Systems, Microsoft Office, Microsoft InTune, Information Technology, Deployment Automation, Atlassian Tools
- **Published:** August 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=510277d13afc1b0f

## About the Role

* Minimum of 2 years' experience in a help-desk environment.
 * Experience supporting IT in a business environment (2+ years preferred).
 * Familiarity with mid-sized IT environments is a plus.
 * Technical Skills:
 * Proficiency with Windows and Microsoft Office.
 * Knowledge of MacOS is preferred but not required.
 * Experience with tools like Datto RMM, Microsoft Intune, and the Atlassian Product Suite.
 * Ability to troubleshoot and support ERP systems.
 * Soft Skills:
 * Strong verbal and written communication skills.
 * Excellent multitasking and time management abilities.
 * Willingness to learn and adapt to changing business needs.
 * Ability to work onsite as required., * Help Desk: 2 years (Required)
 * Windows and Office: 2 years (Required)

## Description

This position offers an opportunity to work across various aspects of IT within a fun and relaxed atmosphere. The role involves active participation in small projects, addressing day-to-day technical issues, and effectively communicating progress while documenting technical work., * Provide Tier 1 and Tier 2 support for technical issues, ensuring resolution or escalating to Tier 3/environment administrators when necessary.

 * Offer end-user support to improve Windows, Office, and ERP functionality on PCs and Macs, including regular updates to users on ticket status.
 * Document corporate IT environment, ticket resolutions, and processes to maintain up-to-date technical records.
 * Deliver technical IT support to individual and multi-user setups, including installation, configuration, and troubleshooting.
 * Deploy end-user computers using Microsoft Intune and other IT deployment tools.
 * Write and maintain thorough documentation for corporate processes and issue resolutions.
 * Install and update software on end-user devices.
 * Participate in IT projects, contributing to business process improvements across functional areas.
 * Communicate technical issues and resolutions effectively with team members and stakeholders.


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