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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Entry Level Application Systems Support Technician - In Office - **Company:** Speed Commerce, Inc. - **Location:** Louisiana, MO, United States - **Experience:** Starter - **Salary:** $32,240.0 - **Contract:** Permanent contract - **Skills:** Application Services, JIRA, System Configuration, Microsoft Office, DataOps, Zendesk, Servicenow - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7d338bc98034f467 ## About the Role To perform the job successfully, an individual should demonstrate the following competencies: * Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to extra hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Flexible and willing to accommodate occasional night and weekend support and occasional travel. * Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. * Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations. * Teachable - Works closely with Team Lead to learn all the required skills and duties. Takes constructive criticism, learns from their mistakes, and becomes job proficient. * Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. * Soft Skills: Strong verbal and written communication is essential for explaining complex technical concepts to non-technical users., * High School diploma. * 2-years hands-on work experience with application support managing end-to-end service requests, perform root cause analysis and be the middle person between users and technical development teams. * Experience with support services tools (i.e. Jira Service Desk, Zendesk, ServiceNow) and processes including triage, prioritizing, and analyzing inbound service requests for data operations, system configuration, and defect resolution., * software support: 2 years (Required) Ability to Commute: * Louisiana, MO 63353 (Required) ## Description * User Support: Assist clients with setup, installation, configuration and daily use of software. * Ticket Management: Log, track, and update incoming requests using existing systems to ensure issues are resolved within agree-upon timeframes. * Troubleshooting: Diagnosing and resolving technical issues, including application errors and performance problems. * Documentation: Developing and updating user manuals, training guides, and technical documentation. * System Maintenance: Managing software updates and patches, monitoring scheduled tasks, and maintaining databases of user requests. * Client Interaction: Working with internal clients to enhance application functionality based on feedback. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Strategies to accelerate SaaS Application Development](https://www.wearedevelopers.com/videos/1078-strategies-to-accelerate-saas-application-development) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)