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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - Gillette, WY - **Company:** CLEVERPATH IT LLC - **Location:** Gillette, WY, United States (Remote available) - **Salary:** $37,440.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Microsoft Outlook, System Configuration, Desktop Computing, Multi-Factor Authentication, Issue Tracking Systems, Networking Basics, Password Management, Remote Service Software, Microsoft SharePoint, Document Enterprise Platform, Office365, Microsoft Onedrive, Information Technology, User Accounts - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=236c2bc301be65f4 ## About the Role High school diploma or equivalent required; coursework, training, or certification in information technology is preferred. Familiarity with Windows computers, Microsoft 365 applications, common mobile devices, basic networking concepts, and general troubleshooting practices. Strong problem-solving skills with the ability to listen carefully, ask good questions, research solutions, and follow through to resolution. Excellent verbal and written communication skills, including the ability to explain technical information to non-technical users. Customer service mindset with patience, professionalism, and a desire to help others succeed. Ability to manage multiple support requests, follow procedures, prioritize work, and maintain accurate documentation. Dependable, adaptable, and comfortable working in a team-oriented technical support environment. Preferred Qualifications · Previous experience in a help desk, technical support, customer service, or managed IT services role. · Experience with remote support tools, ticketing systems, and documentation platforms such as ConnectWise, ScreenConnect, or similar tools. · Entry-level certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or similar credentials. · Basic understanding of cybersecurity best practices, multi-factor authentication, endpoint protection, and password management. ## Description The Help Desk Technician serves as a first point of contact for client support requests involving workstations, Microsoft 365, Windows, basic networking, user accounts, printers, security tools, and common business applications. The successful candidate will troubleshoot issues, communicate updates, escalate when appropriate, and maintain accurate documentation in our ticketing system., · Provide friendly, professional technical support by phone, email, chat, remote session, and in person. · Troubleshoot and resolve common issues with Windows, Microsoft 365, Outlook, Teams, SharePoint, OneDrive, printers, basic networking, and end-user devices. · Create, update, and resolve support tickets with clear notes, accurate time entries, and documented next steps. · Follow established processes for ticket prioritization, escalation, client communication, and service delivery. · Assist with workstation setup, user account support, password resets, application installs, updates, and basic device configuration. · Educate clients in a clear, patient, and respectful manner so they understand the resolution and how to avoid repeat issues when appropriate. · Identify tickets that require escalation and coordinate with higher-level technicians to ensure timely resolution. · Participate in onboarding, training, knowledge sharing, and continuous improvement efforts. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) - [Web Scraping, AI Agents, and the Future of Open Source - Kevin Lewis (Apify)](https://www.wearedevelopers.com/videos/1910-web-scraping-ai-agents-and-the-future-of-open-source-kevin-lewis-apify) ## Related Articles - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)