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# IT Support Desk Technician

- **Company:** ALL SAINTS RETAIL LIMITED
- **Location:** Bolingbrook, IL, United States
- **Salary:** $49,920.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, Domain Name System (DNS), Firmware, Monitoring of Systems, Issue Tracking Systems, Local Area Networks, Windows Servers, Networking Basics, Network Connections, Network Protocols, Software Engineering, Software Systems, TCP/IP, Warehouse Management Systems, Information Technology
- **Published:** August 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f659b5fb2ae159bf

## About the Role

* Proven experience in a technical support or service desk role, preferably in a warehouse or logistics environment.
 * Hands-on experience with Zebra printers, mobile scanners, and mobile printing devices.
 * Familiarity with Windows OS (Windows 10/11, Windows Server 2019/2022) and related troubleshooting.
 * Basic understanding of network protocols including LAN, TCP/IP, and DNS.
 * Strong troubleshooting skills with the ability to resolve issues independently or escalate when necessary.
 * Good organizational skills and attention to detail.
 * Ability to work in a fast-paced, physically active warehouse environment.
 * Google Corporate mail and Google Admin Console

Preferred Qualifications:

 * Knowledgeable with warehouse management systems (WMS) or inventory control software.
 * Knowledgeable with ticketing systems Freshservice.
 * Minimum of 1 year of IT experience and help desk experience

## Description

We are seeking a detail-oriented and technically skilled Warehouse Service Desk Technician to provide first-line support for IT hardware and software systems used in warehouse operations. The ideal candidate will be responsible for troubleshooting and maintaining mobile printers, Zebra printers, mobile scanners, and systems operating on Windows OS. The role also involves basic network troubleshooting (LAN, TCP/IP), server connectivity, and user support to ensure minimal downtime and smooth operational workflows. You are a self starter and open to support warehouse departments with operations such as picking, packing, shipping, and receiving once service desk duties are completed.

WHAT WILL I BE DOING?

 * Provide technical support for Zebra printers, mobile printers, and mobile barcode scanners and in warehouse operations.
 * Diagnose and resolve hardware and software issues related to Windows operating systems and warehouse devices.
 * Install, configure, and maintain warehouse IT equipment including mobile devices, scanners, and printers.
 * Troubleshoot and escalate issues related to network connectivity, servers, and user access.
 * Perform routine maintenance and firmware updates on Zebra printers and handheld devices.
 * Coordinate with warehouse staff and IT teams to ensure seamless operation of warehouse technology.
 * Maintain accurate documentation of issues, solutions, and asset tracking in the service desk ticketing system.
 * Train warehouse personnel on basic troubleshooting and correct use of equipment when needed.
 * Monitor system performance and assist with proactive maintenance to reduce downtime.


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