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# Front Desk Administrator / Automotive Service Advisor

- **Company:** AUTO TRIAGE LLC
- **Location:** Charlotte, NC, United States
- **Salary:** $36,344.0 - $43,770.0
- **Contract:** Permanent contract
- **Skills:** QuickBooks (Software), Information Technology
- **Published:** August 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dad3a2b754de39f1

## About the Role

Previous experience as a Front Desk Agent or Service Advisor in a customer service role preferred. Some automotive knowledge or the aptitude and desire to learn.

 - Excellent communication and interpersonal skills
 - Strong attention to detail and organizational abilities
 - Ability to handle multiple tasks simultaneously in a fast-paced environment
 - Proficient in using computer systems and software, including ShopBoss and Quickbooks.
 - Cash handling experience is a plus

## Description

Greet and welcome guests in a friendly and professional manner.

 - Check guests in and out and record vehicle information, ensuring accuracy of information. Record the customer's service needs.
 - Answer phone calls and respond to customer inquiries or requests. Schedule work in the operating system on the calendar. Create quotes for work required and order parts accordingly.
 - Receive and sign for part deliveries where necessary and provide payment to the vendors. File documents in proper location.
 - Handle customer complaints or concerns with patience and professionalism
 - Process payments and maintain accurate records of transactions

-File papework, order stationary supplies, manage the front desk area

 - Maintain a clean and organized front desk area


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