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# IT Support Technician

- **Company:** Own It
- **Location:** Bend, OR, United States
- **Salary:** $93,600.0 - $145,600.0
- **Contract:** Permanent contract
- **Skills:** Computer Maintenance, Desktop Computing, Motherboard, Laptops, Hardware Infrastructure, Network Server, Servicenow
- **Published:** August 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4d4d652f9e6932a0

## About the Role

* Break/fix experience on Dell laptops, desktops, and servers strongly preferred
 * Comfortable working independently and managing a daily route
 * Strong customer communication skills
 * Ability to document work accurately and in real time

Candidate must provide:

 * Standard computer repair toolkit
 * Precision/small star screwdrivers (required for certain laptop models)
 * Mobile phone with camera for documentation
 * Reliable transportation (Gas reimbursement inlcuded)

## Description

We are seeking a dedicated technician for ongoing Dell break/fix support across multiple customer sites.

Technician responsibilities include:

 * Contact customers directly to schedule service appointments
 * Pick up parts daily from the designated FedEx location listed in the work order
 * Travel to customer locations to complete hardware repairs
 * Perform diagnostics, repair, replacement, and functional testing
 * Update service activity and close tickets in:
 * DFSM
 * ServiceNow
 * Package defective parts using replacement part packaging
 * Drop off return parts at FedEx/USPS after the final call of the day or the following morning
 * Provide clear photos of all FedEx/USPS tracking receipts for parts returns

Multi-Site Coverage

Covering multiple customer locations.

Schedule: Start ASAP

Availability Required: Daily support, 8:00 AM - 5:00 PM

Candidate must have consistent weekday availability to support scheduled service calls on agreed upon schedule.

Typical Repair Types:

Candidate should be comfortable performing repairs including but not limited to:

 * Motherboard replacements
 * LCD/screen replacements
 * Heatsink replacements
 * Battery replacements
 * HDD/SSD replacements
 * Desktop and server hardware repairs


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