> Markdown version of [/jobs/ext/260123-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/260123-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Electric - **Location:** Everett, WA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Microsoft Azure, Microsoft Online Services, Cloud Computing, Cyber Security, Data Centers, Data Integrity, Linux, Disaster Recovery, Desktop Environments, Hyper-V, Information Technology Operations, Virtual Private Networks (VPN), Knowledge Management, Windows Servers, Network Architecture, Network Planning and Design, Routing, Network Segmentation, Performance Tuning, Windows PowerShell, Role-Based Access Control, Server Virtualization, Microsoft SharePoint, Security Information and Event Management, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Software Vulnerability Management, Backup and Restore, Wireless Networks, Wi-Fi Technology, Microsoft Power Automate, Connectivity Problems, Office365, Virtual Environment, Firewalls (Computer Science), Microsoft InTune, Information Technology, Low Latency, Epicor ERP, Cloud Migration, Firewall Services Module, Veeam, Network Server - **Published:** May 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=abade86fd43dc936 ## About the Role Do you have experience in Wireless network configuration?, * Strong hands-on experience with: + Networking (TCP/IP, VLANs, switching, WiFi, firewalls) + Windows Server and desktop environments + Virtualization (Hyper-V preferred) + Microsoft 365 administration + Azure cloud services + Microsoft Intune / Endpoint Management * Experience with backup and recovery solutions * Solid understanding of cybersecurity principles and best practices, * 5+ years in IT support, infrastructure, or systems administration * Proven experience troubleshooting complex, multi-system issues * Experience in hybrid environments (on-prem + cloud) Skills & Attributes * Strong analytical and problem-solving skills * Ability to work independently with minimal supervision * High attention to detail and documentation discipline * Excellent communication skills (technical and non-technical) * Ownership mindset-drives issues to resolution Preferred Qualifications * Certifications (preferred but not required): + Microsoft (Azure, M365, Security) + Network certifications (CCNA or equivalent) * Experience with: + PowerShell scripting and automation + Security tools (Defender, SIEM, endpoint protection) + ERP systems (e.g., Epicor/Kinetic) * Exposure to manufacturing or production environments ## Description * Serve as escalation point for complex technical issues across endpoints, servers, and infrastructure * Troubleshoot and resolve issues involving: + Windows OS, applications, and enterprise endpoints + Microsoft 365 services (Exchange, Teams, SharePoint) + Identity and access issues (Entra ID / Active Directory) * Perform root cause analysis and implement long-term solutions, not just quick fixes * Provide remote and on-site support across corporate and production environments Network & Infrastructure Management * Troubleshoot and maintain network infrastructure including: + Switches, VLANs, routing, and segmentation + Wired and wireless (WiFi) networks + Firewall configuration and monitoring * Diagnose performance issues, latency, outages, and connectivity problems * Support hybrid infrastructure spanning: + On-prem systems and data center equipment + Azure cloud networking (VNets, VPNs, NSGs) * Assist in network design improvements and optimization Server & Virtualization Management * Support and maintain: + Windows Server and Linux systems + Hyper-V virtual environments * Perform system provisioning, patching, and lifecycle management * Monitor server performance and availability * Assist with infrastructure upgrades and migrations Cloud Platforms & Endpoint Management * Administer and support: + Microsoft 365 tenant (Exchange Online, Teams, SharePoint) + Azure services (compute, networking, identity, RBAC) + Microsoft Intune (device enrollment, policies, compliance, endpoint security) * Troubleshoot identity synchronization and access issues * Support conditional access, MFA, and device compliance policies Cybersecurity & Compliance * Enforce and support security best practices: + Endpoint protection (Defender, third-party tools) + Firewall rules and network segmentation + Vulnerability remediation and patching * Monitor systems for security threats and anomalies * Participate in incident response and remediation efforts * Ensure adherence to company security policies and standards Backup, Disaster Recovery & Business Continuity * Manage and support backup platforms (e.g., Veeam, cloud backups) * Perform backup validation and restore testing * Support disaster recovery procedures and failover scenarios * Ensure data integrity across systems and platforms Automation & Continuous Improvement * Develop and maintain scripts (PowerShell preferred) to automate routine tasks * Identify opportunities to reduce manual effort and improve efficiency * Leverage AI tools (including Microsoft Copilot) to enhance IT operations * Contribute to system standardization and documentation Documentation & Knowledge Management * Maintain accurate documentation of: + Systems, configurations, and processes + Troubleshooting steps and resolutions * Contribute to internal knowledge base and standard operating procedures Project & Cross-Functional Support * Assist with IT projects (ERP, infrastructure upgrades, cloud migration) * Work collaboratively with engineering, operations, and leadership teams * Provide technical input on system design and architecture decisions Will also include other duties as assign. #EMOffice ## Related Videos - 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